Lisbeth Vinueza

Total activity

11
Last activity

October 29, 2019 19:23
Member since

March 12, 2019 20:02
Following

0 users
Followed by

0 users
Votes

4
Subscriptions

3

Activity overview

Latest activity by Lisbeth Vinueza

Lisbeth Vinueza commented, October 29, 2019 19:23
Hey Amy, I am trying to create a "Last reply time by event (hrs) [Avg]" in Explore. My current recipe in Insights is: SELECT AVG(( SELECT MAX(Ticket updated (minutes)) BY Ticket Updates WHERE Updat...
- View comment
- Lisbeth Vinueza
- Created October 29, 2019 19:23
- 1 vote
Lisbeth Vinueza commented, March 19, 2019 19:27
Thanks Amy Dee! It worked. I looked through it like 10 times but I missed those little details :(You are a genius. Thanks for putting this together.
- View comment
- Lisbeth Vinueza
- Created March 19, 2019 19:27
- 1 vote
Lisbeth Vinueza commented, March 14, 2019 21:37
Hey @Amy Dee I don't think it worked as expected: My metrics are: Last reply time by event (hrs) [Avg] Timestamp: Last agent reply I am getting the same results as First Time reply.
- View comment
- Lisbeth Vinueza
- Created March 14, 2019 21:37
- 0 votes
Lisbeth Vinueza commented, March 12, 2019 20:02
Hey @Amy Dee. Is there anyway to tweak this to show the time between Ticket creation and Last Public Comment?
- View comment
- Lisbeth Vinueza
- Created March 12, 2019 20:02
- 0 votes

Powered by Zendesk