Lisbeth Vinueza
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Activity overview
Latest activity by Lisbeth Vinueza-
Lisbeth Vinueza commented,
Hey Amy, I am trying to create a "Last reply time by event (hrs) [Avg]" in Explore. My current recipe in Insights is: SELECT AVG(( SELECT MAX(Ticket updated (minutes)) BY Ticket Updates WHERE Updat...
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Lisbeth Vinueza commented,
Thanks Amy Dee! It worked. I looked through it like 10 times but I missed those little details :(You are a genius. Thanks for putting this together.
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Lisbeth Vinueza commented,
Hey @Amy Dee I don't think it worked as expected: My metrics are: Last reply time by event (hrs) [Avg] Timestamp: Last agent reply I am getting the same results as First Time reply.
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Lisbeth Vinueza commented,
Hey @Amy Dee. Is there anyway to tweak this to show the time between Ticket creation and Last Public Comment?