Avatar

Neil Weldon

  • Total activity 318
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 5 users
  • Votes 1
  • Subscriptions 251

Activity overview

Latest activity by Neil Weldon
  • Avatar

    Neil Weldon commented,

    Hi William, It is possible to add an external number, which is a number not in Talk but which can be used for making outbound calls and using the Caller ID of that number. Details on how to do tha...

  • Avatar

    Neil Weldon created an article,

    Release Notes thru 2018-02-02

    Apps Marketplace updates  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New: Helpshift () Helpshift is a digital customer service platform...

  • Avatar

    Neil Weldon created an article,

    Release notes through 2018-02-16

    Apps Marketplace  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New: Iridize () Iridize is an enterprise platform for personalized, contex...

  • Avatar

    Neil Weldon created an article,

    Release notes through 2018-02-23

    Apps Marketplace  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New: Clubhouse () Clubhouse is intuitive and easy-to-use project managemen...

  • Avatar

    Neil Weldon created an article,

    Release notes through 2018-10-06

    Zendesk Support New Stuff In an effort to contribute to our goals of making features in our user interfaces available via our API, we have made Support Custom Roles CRUDable, and many Support acco...

  • Avatar

    Neil Weldon created an article,

    Release notes through 2018-10-21

    Zendesk Support New Skills-based Routing: We've provided a new setting to let Admins control whether or not the skills box appears on tickets. They can also make the box visible (but not update-ab...

  • Avatar

    Neil Weldon commented,

    Hi All, You have the option to change your wait greeting and you can record it such that callback is only offered to customers after a specific period of time instead of at the start. Thanks Neil...

  • Avatar

    Neil Weldon commented,

    We recognise the need for more granular permissions across features for Admins, Team Leads and Agents and this is something that we are looking to figure out. Thanks for your input as this helps u...

  • Avatar

    Neil Weldon commented,

    Hi Francis, We recognise the problem around phone numbers admin when you have many numbers and we exploring how we can address this. Don't have a timeline for you right now but it is amongst our p...

  • Avatar

    Neil Weldon commented,

    We do have a set of APIs for changing the state of an agent's availability. These are documented on developer.zendesk.com. Where we recognise the need for more granular permissions for Admins, Tea...