Avatar

Neil Weldon

Zendesk Product Manager
  • Total activity
    231
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    6 users
  • Votes
    1
  • Subscriptions
    192

Activity overview

Latest activity by Neil Weldon
  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2021-05-28

      App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. (Sell) indicates the app is available for Zendesk Sell (Theme...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2021-05-21

      Zendesk Talk  New Coming Soon:  New “Transfers only” agent state for Zendesk Talk (Rollout timeline: June 28, 2021 till July 19, 2021) With this release, a Talk agent or a team lead will be ...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2021-05-14

      Zendesk Talk New   Business Verification for Phone Number Purchasing  Business verification for Zendesk Talk enables businesses to independently provide the required information and supporting d...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2021-05-07

      Support Fixed Fixed an issue that caused extra spacing to be added to macros when applying to certain tickets. Web Widget and Web SDK (for Messaging) New [Web Widget Classic] Lazy load main We...

  • Avatar

    Neil Weldon commented,

    We have been looking at this issue. Simply retrying agents with a call does not work in all circumstances, especially for smaller teams. In a circumstance where an agent steps away without changi...

  • Avatar

    Neil Weldon commented,

    We do hear you and we have this on our roadmap and we will be tackling it as soon as we can. We'll update again when we have a better indication of delivery dates. Neil Weldon | Snr Director of Pr...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2020-07-03

    Zendesk Support New  We are pleased to announce that Omniheader been released, more information here Fixes/Updates Nothing    Zendesk Guide and Gather New Updated how Content Cues are dismisse...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2020-06-26

    Zendesk Talk New  Nothing new this week. Fixes/Updates Fixed an issue that generated a delay in the IVR greeting start.   Zendesk Web Widget New  Nothing new this week. Fixes/Updates ...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2020-06-19

    Zendesk Web Widget New  Web Widget Changelog for developers has been updated. Fixed Chat Previewer’s offline form was rendering an empty frame. Chat Previewer was rendering the incorrect screen....

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2020-06-12

    Zendesk Support New  The Search page and functionality has moved from Ember UI framework to React framework and has a slightly different look to it Search infrastructure has been moved from Elasti...