Avatar

Neil Weldon

  • Total activity 317
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 6 users
  • Votes 1
  • Subscriptions 267

Activity overview

Latest activity by Neil Weldon
  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2020-07-03

    Zendesk Support New  We are pleased to announce that Omniheader been released, more information here Fixes/Updates Nothing    Zendesk Guide and Gather New Updated how Content Cues are dismisse...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2020-06-26

    Zendesk Talk New  Nothing new this week. Fixes/Updates Fixed an issue that generated a delay in the IVR greeting start.   Zendesk Web Widget New  Nothing new this week. Fixes/Updates ...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2020-06-19

    Zendesk Web Widget New  Web Widget Changelog for developers has been updated. Fixed Chat Previewer’s offline form was rendering an empty frame. Chat Previewer was rendering the incorrect screen....

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2020-06-12

    Zendesk Support New  The Search page and functionality has moved from Ember UI framework to React framework and has a slightly different look to it Search infrastructure has been moved from Elasti...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2020-06-05

    Zendesk Web Widget New None Fixed Chat sessions were being created without a department set, even though the pre-chat form was enabled. Chat log didn't scroll down automatically when a message w...

  • Avatar

    Neil Weldon commented,

    Hi Oliver Tietze You can review the product documentation under "Call Offering Time Limit" Regards,  Neil 

  • Avatar

    Neil Weldon commented,

    Hi Montana, thanks for the feedback. Obviously we don't have what you are suggesting at this time but I'm happy to work with your Success team to see what we can do in terms of extending queue siz...

  • Avatar

    Neil Weldon commented,

    Official comment

    Configuring the Call offering time was something that was announced back in June among further updates. This announcement may be found here. Specifically this feature is part of the Talk Enterprise...

  • Avatar

    Neil Weldon created an article,

    Release Notes Through 2019-07-05

    Zendesk Admin Center New Two-factor authentication Status Report now available in Admin Center Fixed/Updated Simplify tab switching behaviour Wrap text in Security IP restriction Zendesk Connec...

  • Avatar

    Neil Weldon commented,

    Hi Caleb, As a keypress you may select 'Default'. Default is the route that will be acted upon when there are no keypresses although we do play the greeting 3 times prior to taking the default opt...