Neil Weldon

1. Community
2. Feedback on Talk
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

We do have a set of APIs for changing the state of an agent's availability. These are documented on developer.zendesk.com. Where we recognise the need for more granular permissions for Admins, Tea...

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• Neil Weldon
• Created March 13, 2019 09:24
• 0 votes

1. Community
2. Feedback on Talk
3. Real-time Dashboard needs an overhaul

Hi Kasper, We do make all of the data from the Dashboards available via APIs which are documented here https://developer.zendesk.com/rest_api/docs/voice-api/stats. Customers do use these to build ...

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• Neil Weldon
• Created March 11, 2019 11:07
• 0 votes

1. Community
2. Talk Q&A
3. Identifying outbound calls from Zendesk Talk as public replies

Hi Mie, The configurable option "New live call recordings are public?" impacts the type of comment that is created after a call. When disabled the comments are Internal, when enabled the comments ...

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• Neil Weldon
• Created March 11, 2019 10:59
• 0 votes

1. Community
2. Feedback on Chat
3. Increasing Zendesk Talk's Maximum Queue Wait Time

Hi all, We're looking at how we can get this more generally available for customers and to move away from a request based on need model. It's obvious to us that we need to address this more broad...

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• Neil Weldon
• Created February 06, 2019 09:34
• 1 vote

1. Community
2. Feedback on Talk
3. Possibility of stopping a call recording

Hi, At this time the recording state of the call will be determined by the configuration of recording against the number. This is true in the case of transfer of calls and overflow. However the fo...

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• Neil Weldon
• Created February 06, 2019 09:27
• 0 votes

1. Community
2. Support Q&A
3. Live Voice Call Monitoring

Hi all, Thanks for the feedback. We're always looking to hear what our customers are looking for in terms of features. Whisper is something we have heard, however it is not currently on our radar ...

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• Neil Weldon
• Created January 29, 2019 10:02
• 0 votes

1. Talk
2. ...
3. Setting up Talk
4. Adding Zendesk Talk numbers

Hi Jamie, If I understand this correctly, you have a business number that forwards into Talk and you have that same business number as an external number in Talk. In this case you should be making...

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• Neil Weldon
• Created January 29, 2019 09:58
• 0 votes

1. Community
2. Talk Q&A
3. Is the a log of missed calls on Zendesk Talk

Hi Juan, This article will help you as it details how to access the History tab which has the requested information. https://support.zendesk.com/hc/en-us/articles/360000698868-Viewing-your-Zendesk...

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• Neil Weldon
• Created January 28, 2019 09:04
• 0 votes

1. Talk
2. ...
3. Agent guide for Talk
4. Receiving and placing calls in Zendesk Talk

Hi Michelle,  Yes you would be able to get a US based number for your customers to call. The location of the agent answering these calls can be anywhere.  All costs are detailed on zendesk.com/talk...

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• Neil Weldon
• Created June 14, 2018 07:18
• 0 votes

1. Community
2. Feedback on Chat
3. Increasing Zendesk Talk's Maximum Queue Wait Time

Hi Matt,  That should be setup for you now.  Thanks Neil 

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• Neil Weldon
• Created April 18, 2018 16:10
• 0 votes