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Neil Weldon

Zendesk Product Manager
  • Total activity
    240
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Recent activity by Neil Weldon Recent activity Votes
  • Release notes through 2018-10-21

    Zendesk Support New Skills-based Routing: We've provided a new setting to let Admins control whether or not the skills box appears on tickets. They can also make the box visible (but not update-ab...

  • Release notes through 2018-10-06

    Zendesk Support New Stuff In an effort to contribute to our goals of making features in our user interfaces available via our API, we have made Support Custom Roles CRUDable, and many Support acco...

  • Release notes through 2018-02-23

    Apps Marketplace  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New: Clubhouse () Clubhouse is intuitive and easy-to-use project managemen...

  • Release notes through 2018-02-16

    Apps Marketplace  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New: Iridize () Iridize is an enterprise platform for personalized, contex...

  • Release Notes thru 2018-02-02

    Apps Marketplace updates  indicates the app is available for Zendesk Chat.  indicates the app is available for Zendesk Support. New: Helpshift () Helpshift is a digital customer service platform...

  • Release Notes Through 2020-07-03

    Zendesk Support New  We are pleased to announce that Omniheader been released, more information here Fixes/Updates Nothing    Zendesk Guide and Gather New Updated how Content Cues are dismisse...

  • Release Notes Through 2020-06-26

    Zendesk Talk New  Nothing new this week. Fixes/Updates Fixed an issue that generated a delay in the IVR greeting start.   Zendesk Web Widget New  Nothing new this week. Fixes/Updates ...

  • Release Notes Through 2020-06-19

    Zendesk Web Widget New  Web Widget Changelog for developers has been updated. Fixed Chat Previewer’s offline form was rendering an empty frame. Chat Previewer was rendering the incorrect screen....

  • Release Notes Through 2020-06-12

    Zendesk Support New  The Search page and functionality has moved from Ember UI framework to React framework and has a slightly different look to it Search infrastructure has been moved from Elasti...

  • Release Notes Through 2020-06-05

    Zendesk Web Widget New None Fixed Chat sessions were being created without a department set, even though the pre-chat form was enabled. Chat log didn't scroll down automatically when a message w...