
Sean Serrels
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Total activity45
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Last activity
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Member since
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Following0 users
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Votes17
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Activity overview
Latest activity by Sean Serrels-
Sean Serrels commented,
Hi Rob, The link that Andrew provided says: Is the EAP closed now?
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Sean Serrels commented,
Thanks Pete, I think I had found that once a while ago. Of course, I went to create a new report and couldn't find the article again ;) I agree, it seems like an oversight that it doesn't work as i...
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Sean Serrels commented,
+1 this.. I'd love to use Explore but without the clickable links, the reports I'm setting up aren't useful.
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Sean Serrels commented,
Adding my +1 as well. I'm trying to move our reporting from Insights to Explore but not being able to share the reports with our Light Agents is a big blocker. The strange part is, I can "Share" th...
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Sean Serrels commented,
> Our customer service team triages every ticket that comes in and makes sure it gets to the right team as fast as possible. Doesn't triaging the ticket count as a touch in this situation? Or do t...
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Sean Serrels commented,
+1 this idea
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Sean Serrels commented,
Never mind, I just saw we're still running Jira 6.x.. that explains a lot. -Sean