Sean Serrels

1. Community
2. Feedback on Explore
3. Light Agents access to Explore

Hi Rob, The link that Andrew provided says: Is the EAP closed now?

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• Sean Serrels
• Created June 09, 2020 16:46
• 0 votes

1. Community
2. Feedback on Explore
3. Clickable ticket links as default behaviour

Thanks Pete, I think I had found that once a while ago. Of course, I went to create a new report and couldn't find the article again ;) I agree, it seems like an oversight that it doesn't work as i...

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• Sean Serrels
• Created October 14, 2019 16:35
• 1 vote

1. Community
2. Feedback on Explore
3. Clickable ticket links as default behaviour

+1 this.. I'd love to use Explore but without the clickable links, the reports I'm setting up aren't useful.

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• Sean Serrels
• Created October 14, 2019 15:38
• 1 vote

1. Community
2. Feedback on Explore
3. Light Agents access to Explore

Adding my +1 as well. I'm trying to move our reporting from Insights to Explore but not being able to share the reports with our Light Agents is a big blocker. The strange part is, I can "Share" th...

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• Sean Serrels
• Created August 27, 2019 18:31
• 1 vote

1. Support
2. ...
3. Best practices and recipes
4. Tips for better one-touch resolution

> Our customer service team triages every ticket that comes in and makes sure it gets to the right team as fast as possible.  Doesn't triaging the ticket count as a touch in this situation? Or do t...

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• Sean Serrels
• Created July 07, 2017 16:09
• 0 votes

1. Support
2. ...
3. Jira integration
4. Setting up Zendesk Support for Jira integration

Never mind, I just saw we're still running Jira 6.x.. that explains a lot. -Sean  

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• Sean Serrels
• Edited February 24, 2017 23:36
• 0 votes