Sean Serrels

Total activity 45
Last activity June 09, 2020 16:46
Member since March 27, 2013 22:24

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Votes 17
Subscriptions 21

Activity overview

Latest activity by Sean Serrels

Sean Serrels commented, June 09, 2020 16:46
Hi Rob, The link that Andrew provided says: Is the EAP closed now?
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- Sean Serrels
- Created June 09, 2020 16:46
- 0 votes
Sean Serrels commented, October 14, 2019 16:35
Thanks Pete, I think I had found that once a while ago. Of course, I went to create a new report and couldn't find the article again ;) I agree, it seems like an oversight that it doesn't work as i...
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- Sean Serrels
- Created October 14, 2019 16:35
- 1 vote
Sean Serrels commented, October 14, 2019 15:38
+1 this.. I'd love to use Explore but without the clickable links, the reports I'm setting up aren't useful.
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- Sean Serrels
- Created October 14, 2019 15:38
- 1 vote
Sean Serrels commented, August 27, 2019 18:31
Adding my +1 as well. I'm trying to move our reporting from Insights to Explore but not being able to share the reports with our Light Agents is a big blocker. The strange part is, I can "Share" th...
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- Sean Serrels
- Created August 27, 2019 18:31
- 1 vote
Sean Serrels commented, July 07, 2017 16:09
> Our customer service team triages every ticket that comes in and makes sure it gets to the right team as fast as possible. Doesn't triaging the ticket count as a touch in this situation? Or do t...
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- Sean Serrels
- Created July 07, 2017 16:09
- 0 votes
Sean Serrels commented, July 04, 2017 15:26
+1 this idea
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- Sean Serrels
- Created July 04, 2017 15:26
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Sean Serrels commented, February 24, 2017 23:20
Never mind, I just saw we're still running Jira 6.x.. that explains a lot. -Sean
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- Sean Serrels
- Edited February 24, 2017 23:36
- 0 votes