Samantha Lester
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Activity overview
Latest activity by Samantha Lester-
Samantha Lester commented,
Hi All, Does anyone have any suggestions for creating a report that gives the number of tickets which have been solved within 14 days (336 hours)? I can get # hours to solve, but can't seem to filt...
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Samantha Lester commented,
Thank you for posting this!
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Samantha Lester commented,
Thanks for the tip! I tried it on my sandbox and my sections aren't appearing. I'm on the Swiftest Elk theme. Assets: http://www.screencast.com/t/N1WGjLClLe Document head: http://www.screencast.co...
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Samantha Lester commented,
You can use the Show All Events button to see if your trigger(s) are firing to send the email, etc. http://www.screencast.com/t/2hi3srN1QMTn
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Samantha Lester commented,
Agree!
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Samantha Lester commented,
Thank you, Jessie!
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Samantha Lester commented,
I agree that this would be a helpful feature. Even if you could allow us to customize the HTML and insert them (maybe there is already a way to do this?). This is important because if I am editing ...
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Samantha Lester commented,
+1!
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Samantha Lester commented,
We're using Help Center and I think it's usually just an oversight that people respond to new posts via email, but in the future it would be helpful if they could respond to new posts via email!
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Samantha Lester commented,
@leon You can still use HTML code so I think you would be able to add iframes as long as you have the HTML code for them. (Sorry for butting in; a Zendesk person will probably have a better answer!)