Samantha Lester
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Activity overview
Latest activity by Samantha Lester-
Samantha Lester commented,
Hi All, Does anyone have any suggestions for creating a report that gives the number of tickets which have been solved within 14 days (336 hours)? I can get # hours to solve, but can't seem to filt...
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Samantha Lester commented,
Hi Mike, Is there more documentation about this feature? The links you sent to the beta folks don't go into much detail at all. Thanks!
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Samantha Lester commented,
Thank you for posting this!
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Samantha Lester commented,
Thanks for the tip! I tried it on my sandbox and my sections aren't appearing. I'm on the Swiftest Elk theme. Assets: http://www.screencast.com/t/N1WGjLClLe Document head: http://www.screencast.co...
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Samantha Lester commented,
You can use the Show All Events button to see if your trigger(s) are firing to send the email, etc. http://www.screencast.com/t/2hi3srN1QMTn
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Samantha Lester commented,
Agree!
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Samantha Lester commented,
+1!
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Samantha Lester commented,
We're using Help Center and I think it's usually just an oversight that people respond to new posts via email, but in the future it would be helpful if they could respond to new posts via email!
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Samantha Lester commented,
Cool idea! Does anybody have recommendations for a chat app (rather than video conferencing) that would allow people to enter a queue during office hours so our staff would not be bombarded with s...
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Samantha Lester commented,
@leon You can still use HTML code so I think you would be able to add iframes as long as you have the HTML code for them. (Sorry for butting in; a Zendesk person will probably have a better answer!)