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Mohamed Fouad

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Activity overview

Latest activity by Mohamed Fouad
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    Mohamed Fouad commented,

    1. Community
    2. Support Q&A
    3. Bulk Search for Tickets on Zendesk

    Hello Dan, I did the same but also not working :(  

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    Mohamed Fouad commented,

    1. Community
    2. Support Q&A
    3. Bulk Search for Tickets on Zendesk

    Hello Dan,   I've tried the code that you've written but it didn't work with me, it showed me an error: (Uncaught SyntaxError: Unexpected identifier) as seen in the below screenshot. I've written t...

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    Mohamed Fouad commented,

    1. Community
    2. Support Q&A
    3. Bulk Search for Tickets on Zendesk

    Great, thank you so much Dan!

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    Mohamed Fouad commented,

    1. Community
    2. Support Q&A
    3. Bulk Search for Tickets on Zendesk

    Hey Brett,   Thank you for the reply!   Can you please help me how can i do this using the API?  As that link is not explaining in a clear way how to get the list of tickets and bulk update them: h...

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    Mohamed Fouad created a post,

    Bulk Search for Tickets on Zendesk

    1. Community
    2. Support Q&A

    Hello Zendesk Team,   Can we search in bulk?   For example: I've many ticket IDs in my excel files which i want to search for them one time and apply bulk update (submit as solved).   Can you pleas...

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    Mohamed Fouad commented,

    1. Community
    2. Guide Q&A
    3. Search for a ticket

    Hello Nicole,    Can i search for more than one ticket at the same time in the search bar? I've tried but i couldn't, i want to search with multiple ticket IDs in order to make bulk update (submit ...

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    Mohamed Fouad commented,

    1. Support
    2. ...
    3. Email
    4. Getting started with email in Zendesk Support

    Thanks Peter for your reply!   Actually the trigger is there, but when am replying with a free text like: "your order contains x,y,z with amount "$$" is being shipped" for example,, but when am wri...

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    Mohamed Fouad commented,

    1. Support
    2. ...
    3. Email
    4. Getting started with email in Zendesk Support

    When am replying to a ticket, it's sending the auto message which says "we will get back to you the soonest" which done by a trigger "Notify requester of comment update",,, but i want to reply with...

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    Mohamed Fouad commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Updating and solving tickets

    Hi,   When am replying to a ticket, it's not being sent to the customer,, any idea why?

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