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Mohamed Fouad

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Activity overview

Latest activity by Mohamed Fouad
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    Mohamed Fouad commented,

    Hello Dan, I did the same but also not working :(  

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    Mohamed Fouad commented,

    Hello Dan,   I've tried the code that you've written but it didn't work with me, it showed me an error: (Uncaught SyntaxError: Unexpected identifier) as seen in the below screenshot. I've written t...

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    Mohamed Fouad commented,

    Great, thank you so much Dan!

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    Mohamed Fouad commented,

    Hey Brett,   Thank you for the reply!   Can you please help me how can i do this using the API?  As that link is not explaining in a clear way how to get the list of tickets and bulk update them: h...

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    Mohamed Fouad created a post,

    Bulk Search for Tickets on Zendesk

    Hello Zendesk Team,   Can we search in bulk?   For example: I've many ticket IDs in my excel files which i want to search for them one time and apply bulk update (submit as solved).   Can you pleas...

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    Mohamed Fouad commented,

    Hello Nicole,    Can i search for more than one ticket at the same time in the search bar? I've tried but i couldn't, i want to search with multiple ticket IDs in order to make bulk update (submit ...

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    Mohamed Fouad commented,

    Thanks Peter for your reply!   Actually the trigger is there, but when am replying with a free text like: "your order contains x,y,z with amount "$$" is being shipped" for example,, but when am wri...

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    Mohamed Fouad commented,

    When am replying to a ticket, it's sending the auto message which says "we will get back to you the soonest" which done by a trigger "Notify requester of comment update",,, but i want to reply with...

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    Mohamed Fouad commented,

    Hi,   When am replying to a ticket, it's not being sent to the customer,, any idea why?