Mohamed Fouad
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Total activity14
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Last activity
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Activity overview
Latest activity by Mohamed Fouad-
Mohamed Fouad commented,
Hello Dan, I did the same but also not working :(
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Mohamed Fouad commented,
Hello Dan, I've tried the code that you've written but it didn't work with me, it showed me an error: (Uncaught SyntaxError: Unexpected identifier) as seen in the below screenshot. I've written t...
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Mohamed Fouad commented,
Great, thank you so much Dan!
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Mohamed Fouad commented,
Hey Brett, Thank you for the reply! Can you please help me how can i do this using the API? As that link is not explaining in a clear way how to get the list of tickets and bulk update them: h...
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Mohamed Fouad created a post,
Bulk Search for Tickets on Zendesk
Hello Zendesk Team, Can we search in bulk? For example: I've many ticket IDs in my excel files which i want to search for them one time and apply bulk update (submit as solved). Can you pleas...
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Mohamed Fouad commented,
Hello Nicole, Can i search for more than one ticket at the same time in the search bar? I've tried but i couldn't, i want to search with multiple ticket IDs in order to make bulk update (submit ...
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Mohamed Fouad commented,
Thanks Peter for your reply! Actually the trigger is there, but when am replying with a free text like: "your order contains x,y,z with amount "$$" is being shipped" for example,, but when am wri...
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Mohamed Fouad commented,
When am replying to a ticket, it's sending the auto message which says "we will get back to you the soonest" which done by a trigger "Notify requester of comment update",,, but i want to reply with...
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Mohamed Fouad commented,
Hi, When am replying to a ticket, it's not being sent to the customer,, any idea why?