Masha Patrakova
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Activity overview
Latest activity by Masha Patrakova-
Masha Patrakova created a post,
Exclude already used conditions in business rules
Hello! At the moment, when setting conditions in business rules (SBR, triggers and automations) you can set the same condition twice, there is no filter to exclude what you already set. We have a n...
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Masha Patrakova commented,
Oliver Tietze, thank you! -----No agent with matching skills: If there is no agent with the skills needed to address a ticket, that ticket will not be added to a skills-based view.----- What are so...
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Masha Patrakova commented,
Hi! I don't see the option to transfer the chat to another agent. Is that coming later, with translations?
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Masha Patrakova commented,
Hi, Devan! Thank you, but where do I find those guide logs exactly?
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Masha Patrakova commented,
Hello! Is it possible to check the Help Center and Talk API activity anywhere?
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Masha Patrakova commented,
Hello!Are tickets checked against skill conditions in the order they are listed in? Both the order of skills and order of conditions inside? Say I have SpanishAny Device language = ESApp language =...
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Masha Patrakova commented,
We would also like to be able to use triggers for setting and updating skills. We use triggers to set additional information to tickets that cannot be there on creation, and currently we cannot use...
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Masha Patrakova commented,
Hello! We have agents with Only tickets in agent's groups access who reported not being able to create new users, which they could do in the past. Could this be related to the group access setting...