fellownarrator
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Last activity
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Activity overview
Latest activity by fellownarrator-
fellownarrator commented,
Can we revisit the stickiness of filters question I had 5 months back? Is this a feature and if so is the the only way to use it the way I described? For example, if I want to have a tab at the f...
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fellownarrator commented,
Additionally some other questions, really need some clarification here: The only field with a person's name that you can filter on is "Agent Name" which corresponds to whoever assigned the given...
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fellownarrator commented,
In the newly released Guide Dashboard for Team Publishing, the number of "Published Articles" seems to also include archived articles (as well as articles in other statuses that should be removed)....
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fellownarrator commented,
Is there a way to rearrange bookmarks? We have a dashboard that will have many bookmarks, we'd like to organize them horizontally instead of vertically in a list, are there options to do this?
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fellownarrator created a post,
Zendesk Guide - Metrics Issues
hello there: we have multiple questions on metrics available on knowledge created in Zendesk Guide. Specifically we needed to understand the following: Is there a way to see a count of how ma...
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fellownarrator commented,
Sorry, the question was actually for Explore not Insights...can it be done in Exploire?
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fellownarrator commented,
First Resolution time would still include things like Agent Wait Time and On Hold Time...and I am assuming if we create a formulate to subtract those two numbers, those wouldn't be as of the First ...
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fellownarrator commented,
How is this a limitation? A feature that is available for use no longer becomes available when a difference instance of that feature is reset? So somehow the application is limited in that hittin...
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fellownarrator commented,
Is there a way to count if a ticket has a follow-up that was opened off of it? So I have a table listing customer ticket IDs created over a 6 month time span. How do I add a column that shows me ...
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fellownarrator commented,
So I was able to filter out the garbled code using the the trick where you save a bookmark, cascade prompts and filter out any users that are not agents or admins. However, I noticed that if you h...