fellownarrator
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Activity overview
Latest activity by fellownarrator-
fellownarrator commented,
After you create the set, when you go to a Dashboard and try to add it, do you select data filter or something else? I don't see the Set listed, I do see Groups listed. Can you give screenshots p...
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fellownarrator commented,
Is there a way to limit the number of options a user has to choose from in a dashboard filter? Assignee, for example, for me lists all users, including external possible users as options. This ma...
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fellownarrator commented,
I had another question, I have a whole lot of unnecessary, garbled code showing up in my filter choices under assignee when I add that as a filter to dashboard. I have tried creating hidden widget...
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fellownarrator commented,
Jason Harlowe I figured this out. Basically, if you copy and paste a filter from one tab to another, and you have the same data set selected in both tabs, any time you filter on the one tab it wil...
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fellownarrator commented,
I had a question about filter stickiness. I noticed that seemingly at random, if I use a filter on one tab of a dashboard, when I switch to another tab, sometimes the same filters are already acti...
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fellownarrator commented,
I think this question was raised earlier, but can you you automatically route a ticket to an agent based on the skills based routing criteria? I have an agent Z with skills X, ticket comes in that...
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fellownarrator commented,
Has this issue been resolved? It is extremely painful to build these reports and then not be able to export with the same format. Please advise when this is to be addressed or what the workaround...
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fellownarrator commented,
Hi, A few questions: Can you create a query / dashboard that shows how many articles are in each status (Work in Progress, Submitted for Review, Approved for Publishing etc)? Relatedly, can you...
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fellownarrator created a post,
Is Full Resolution Time (Business Hours) determined using each organization's set schedule in Zendesk?
AnsweredHello: I believe this is the case but wanted to confirm: Does the Full Resolution Time (Business Hours) metric go off of the hours of operation set at the organization level for whatever organiza...
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fellownarrator commented,
Hi, Is there a way to use the Solved status as a pause as opposed to an aggregate value for Full Resolution Time? As someone mentioned above, Full Resolution Time measures from ticket creation t...