fellownarrator
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Activity overview
Latest activity by fellownarrator-
fellownarrator commented,
Can someone provide a timeline on this? Having access to comments allows for more meaningful reporting - especially if you can pull a report on specific comments - such as all that use a particula...
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fellownarrator commented,
You indeed have to copy and paste across tabs for this to work, and it all has to come from 1 tab as you (Harold) suggest. Not a great experience at all. The issue I have with this is that when y...
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fellownarrator commented,
Is there an ETA to fix this? The solutions provided by Zendesk either (1) create a lower response rate due to the need to click the rating elsewhere or (2) create possibly false positives, switchi...
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fellownarrator commented,
Can we revisit the stickiness of filters question I had 5 months back? Is this a feature and if so is the the only way to use it the way I described? For example, if I want to have a tab at the f...
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fellownarrator commented,
Additionally some other questions, really need some clarification here: The only field with a person's name that you can filter on is "Agent Name" which corresponds to whoever assigned the given...
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fellownarrator commented,
In the newly released Guide Dashboard for Team Publishing, the number of "Published Articles" seems to also include archived articles (as well as articles in other statuses that should be removed)....
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fellownarrator commented,
Is there a way to rearrange bookmarks? We have a dashboard that will have many bookmarks, we'd like to organize them horizontally instead of vertically in a list, are there options to do this?
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fellownarrator created a post,
Zendesk Guide - Metrics Issues
hello there: we have multiple questions on metrics available on knowledge created in Zendesk Guide. Specifically we needed to understand the following: Is there a way to see a count of how ma...
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fellownarrator commented,
Sorry, the question was actually for Explore not Insights...can it be done in Exploire?
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fellownarrator commented,
First Resolution time would still include things like Agent Wait Time and On Hold Time...and I am assuming if we create a formulate to subtract those two numbers, those wouldn't be as of the First ...