fellownarrator
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Activity overview
Latest activity by fellownarrator-
fellownarrator created a post,
Zendesk Guide - Metrics Issues
hello there: we have multiple questions on metrics available on knowledge created in Zendesk Guide. Specifically we needed to understand the following: Is there a way to see a count of how ma...
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fellownarrator commented,
Sorry, the question was actually for Explore not Insights...can it be done in Exploire?
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fellownarrator commented,
First Resolution time would still include things like Agent Wait Time and On Hold Time...and I am assuming if we create a formulate to subtract those two numbers, those wouldn't be as of the First ...
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fellownarrator commented,
How is this a limitation? A feature that is available for use no longer becomes available when a difference instance of that feature is reset? So somehow the application is limited in that hittin...
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fellownarrator commented,
Is there a way to count if a ticket has a follow-up that was opened off of it? So I have a table listing customer ticket IDs created over a 6 month time span. How do I add a column that shows me ...
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fellownarrator commented,
So I was able to filter out the garbled code using the the trick where you save a bookmark, cascade prompts and filter out any users that are not agents or admins. However, I noticed that if you h...
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fellownarrator commented,
Is there a way to report on Suspended tickets?
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fellownarrator commented,
So what is the solution (how do you move the total to the bottom)? Is this a bug basically or is there a fix?
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fellownarrator commented,
Has this been addressed? When I have an average configured, it shows up in the middle of the tables. Please advise..
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fellownarrator commented,
I have a related issue where I have a list of code snippets showing up as options when I add a filter for Assignee name to a dashboard. I also have a huge list of individuals (assuming these are e...