
Donna Fairhurst
-
Total activity13
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions4
Activity overview
Latest activity by Donna Fairhurst-
Donna Fairhurst commented,
Kyle B Yes, the remote login URL* is what is making your users go to vanillasoft.net account after they "sign in" and not just go to the HC. If they are logged into their account in vanillasoft th...
-
Donna Fairhurst commented,
Kyle B If you click on Edit for JSON Web Token - since that is enabled - you will see the screen like I shared and see where the login url is sending the users. ~Donna
-
Donna Fairhurst commented,
Kyle B - in talking to my dev guy that set this up, if I don't want it to redirect to our app, he said we wouldn't use jwt and just use the Zendesk authentication He said the jwt was to allow for...
-
Donna Fairhurst commented,
Kyle B well I am not sure if this is what we are looking for but I think it could be - waiting to talk to the person in our company that may have set this up but if you go o the Guide Admin center ...
-
Donna Fairhurst commented,
Kyle B OH MAN- I have been looking and looking for the answer to this. Our "Sign In" button does the same exact thing as you described. I also inherited my issue! Our users are directed to log in...
-
Donna Fairhurst commented,
Thank you - figured it was a global setting. Is there any reason why you changed having the latest reply at the top to being at the bottom? If you use the new view, you now have to keep hitting "...
-
Donna Fairhurst commented,
Hi Phil, Is there a way to switch back to the original view? If I enable this for our org is this a setting that all then have to use or can each individual agent choose if they want to switch? Tha...
-
Donna Fairhurst commented,
I would love to have this available as well. We have old articles with tutorials on our old platform and to go through one by one would be so time consuming. We do not want the customers finding ...