Kiryl Sh.

Total activity 48
Last activity February 23, 2018 21:42
Member since February 07, 2014 13:44

Following 0 users
Followed by 0 users
Votes 15
Subscriptions 18

Activity overview

Latest activity by Kiryl Sh.

Kiryl Sh. commented, January 17, 2017 09:20
Hi Ricardo,Thanks for the update, even if it's kinda useless. Saying 'this is a known issue, but we don't plan to provide you with a solution' can only mean that Zendesk doesn't care if this precis...
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- Kiryl Sh.
- Created January 17, 2017 09:20
- 4 votes
Kiryl Sh. commented, December 22, 2016 10:14
Hi Mark, Thanks for supporting this request. Your p.2 is perfectly matching what was suggested: having in admin settings a possibility to set this checkbox to always 'ticked' or 'un-ticked' at comp...
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- Kiryl Sh.
- Created December 22, 2016 10:14
- 3 votes
Kiryl Sh. commented, October 19, 2016 20:32
UPDATE. We just released a stable version of the app 'Help Center to Support'. Try it for free!
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- Kiryl Sh.
- Created October 19, 2016 20:32
- 0 votes
Kiryl Sh. commented, August 19, 2016 09:27
Hi Jessie, Thank you for this feedback! We will certainly post it in Tips & Trick section as soon as we come out of the beta. Recently we had to suspend all beta testers accounts until we fix a...
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- Kiryl Sh.
- Edited August 19, 2016 09:32
- 1 vote
Kiryl Sh. commented, August 16, 2016 10:55
Join this conversation: https://support.zendesk.com/hc/en-us/community/posts/204136696-Merging-Tickets-Comments-visible-to-initiator-unchecked-by-default
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- Kiryl Sh.
- Created August 16, 2016 10:55
- 1 vote
Kiryl Sh. commented, August 09, 2016 20:50
Hi guys,We just released in beta an application that seems to solve the problem of notifications about new posts and/or comments when published in your Help Center. Before we validate the app for ...
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- Kiryl Sh.
- Created August 09, 2016 20:50
- 1 vote
Kiryl Sh. commented, August 09, 2016 19:58
Hi guys,We just released in beta an application that seems to solve the problem of notifications when new posts and/or comments are published in your Help Center. Before we validate the app for Zen...
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- Kiryl Sh.
- Created August 09, 2016 19:58
- 0 votes
Kiryl Sh. commented, August 09, 2016 19:44
Hi guys,We just released in beta an application that seems to solve the problem of notifications when new posts and/or comments are published in your Help Center. 'Help Center to Support' converts ...
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- Kiryl Sh.
- Edited August 09, 2016 20:15
- 0 votes
Kiryl Sh. commented, February 11, 2015 11:57
Hi Trine, Our 'Related Articles' section is created manually (it's not an existing entity of Zendesk), simply by adding this title — Related Articles — at the very end of the article and listing t...
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- Kiryl Sh.
- Created February 11, 2015 11:57
- 2 votes
Kiryl Sh. commented, February 04, 2015 21:23
Phil, Whether I didn't get your idea or you didn't understand mine. I would prefer to see articles which I linked directly to the chosen article. In other words, I want to name articles which I c...
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- Kiryl Sh.
- Created February 04, 2015 21:23
- 1 vote