Kiryl Sh.
- Total activity 45
- Last activity
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Activity overview
Latest activity by Kiryl Sh.-
Kiryl Sh. commented,
Hi Ricardo,Thanks for the update, even if it's kinda useless. Saying 'this is a known issue, but we don't plan to provide you with a solution' can only mean that Zendesk doesn't care if this precis...
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Kiryl Sh. commented,
Hi Mark, Thanks for supporting this request. Your p.2 is perfectly matching what was suggested: having in admin settings a possibility to set this checkbox to always 'ticked' or 'un-ticked' at comp...
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Kiryl Sh. commented,
UPDATE. We just released a stable version of the app 'Help Center to Support'. Try it for free!
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Kiryl Sh. commented,
Hi Jessie, Thank you for this feedback! We will certainly post it in Tips & Trick section as soon as we come out of the beta. Recently we had to suspend all beta testers accounts until we fix a...
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Kiryl Sh. commented,
Hi guys,We just released in beta an application that seems to solve the problem of notifications about new posts and/or comments when published in your Help Center. Before we validate the app for ...
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Kiryl Sh. commented,
Hi guys,We just released in beta an application that seems to solve the problem of notifications when new posts and/or comments are published in your Help Center. Before we validate the app for Zen...
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Kiryl Sh. commented,
Hi guys,We just released in beta an application that seems to solve the problem of notifications when new posts and/or comments are published in your Help Center. 'Help Center to Support' converts ...
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Kiryl Sh. commented,
Hi Trine, Our 'Related Articles' section is created manually (it's not an existing entity of Zendesk), simply by adding this title — Related Articles — at the very end of the article and listing t...
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Kiryl Sh. commented,
I guess I got your idea. Still, the labels can be in some way overlapping. So, this won't probably be very helpful in this case.
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Kiryl Sh. commented,
Phil, Whether I didn't get your idea or you didn't understand mine. I would prefer to see articles which I linked directly to the chosen article. In other words, I want to name articles which I c...