Kiryl Sh.

1. Community
2. Support Product Feedback
3. Merging Tickets — 'Comments visible to initiator' unchecked by default

Hi Ricardo,Thanks for the update, even if it's kinda useless. Saying 'this is a known issue, but we don't plan to provide you with a solution' can only mean that Zendesk doesn't care if this precis...

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• Kiryl Sh.
• Created January 17, 2017 09:20
• 4 votes

1. Community
2. Support Product Feedback
3. Merging Tickets — 'Comments visible to initiator' unchecked by default

Hi Mark, Thanks for supporting this request. Your p.2 is perfectly matching what was suggested: having in admin settings a possibility to set this checkbox to always 'ticked' or 'un-ticked' at comp...

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• Kiryl Sh.
• Created December 22, 2016 10:14
• 3 votes

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Managing community posts (Guide Professional and Enterprise)

UPDATE. We just released a stable version of the app 'Help Center to Support'. Try it for free!

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• Kiryl Sh.
• Created October 19, 2016 20:32
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Notifications on Help Center article comments

Hi Jessie, Thank you for this feedback! We will certainly post it in Tips & Trick section as soon as we come out of the beta. Recently we had to suspend all beta testers accounts until we fix a...

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• Kiryl Sh.
• Edited August 19, 2016 09:32
• 1 vote

1. Community
2. Support Product Feedback
3. Disable Default Notification To Customers When Merging Tickets.

Join this conversation: https://support.zendesk.com/hc/en-us/community/posts/204136696-Merging-Tickets-Comments-visible-to-initiator-unchecked-by-default

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• Kiryl Sh.
• Created August 16, 2016 10:55
• 1 vote

1. Community
2. Guide Product Feedback
3. Notifications of user comments in help centre

Hi guys,We just released in beta an application that seems to solve the problem of notifications about new posts and/or comments when published in your Help Center. Before we validate the app for ...

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• Kiryl Sh.
• Created August 09, 2016 20:50
• 1 vote

1. Using Guide
2. Using the Community in Help Center (Guide Professional and Enterprise)
3. Managing community posts (Guide Professional and Enterprise)

Hi guys,We just released in beta an application that seems to solve the problem of notifications when new posts and/or comments are published in your Help Center. Before we validate the app for Zen...

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• Kiryl Sh.
• Created August 09, 2016 19:58
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Notifications on Help Center article comments

Hi guys,We just released in beta an application that seems to solve the problem of notifications when new posts and/or comments are published in your Help Center. 'Help Center to Support' converts ...

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• Kiryl Sh.
• Edited August 09, 2016 20:15
• 0 votes

1. Community
2. Guide Product Feedback
3. 'Related Articles' links and update

Hi Trine, Our 'Related Articles' section is created manually (it's not an existing entity of Zendesk), simply by adding this title — Related Articles — at the very end of the article and listing t...

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• Kiryl Sh.
• Created February 11, 2015 11:57
• 2 votes

1. Community
2. Guide Product Feedback
3. 'Related Articles' links and update

Phil, Whether I didn't get your idea or you didn't understand mine. I would prefer to see articles which I linked directly to the chosen article. In other words, I want to name articles which I c...

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• Kiryl Sh.
• Created February 04, 2015 21:23
• 1 vote