Kiryl Sh.
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Total activity38
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Last activity
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Activity overview
Latest activity by Kiryl Sh.-
Kiryl Sh. commented,
Hi Jessie, Thank you for this feedback! We will certainly post it in Tips & Trick section as soon as we come out of the beta. Recently we had to suspend all beta testers accounts until we fix an is...
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Kiryl Sh. commented,
Hi guys,We just released in beta an application that seems to solve the problem of notifications about new posts and/or comments when published in your Help Center. Before we validate the app for ...
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Kiryl Sh. commented,
Hi guys,We just released in beta an application that seems to solve the problem of notifications when new posts and/or comments are published in your Help Center. 'Help Center to Support' converts ...
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Kiryl Sh. commented,
Hi Trine, Our 'Related Articles' section is created manually (it's not an existing entity of Zendesk), simply by adding this title — Related Articles — at the very end of the article and listing t...
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Kiryl Sh. commented,
I guess I got your idea. Still, the labels can be in some way overlapping. So, this won't probably be very helpful in this case.
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Kiryl Sh. commented,
Phil, Whether I didn't get your idea or you didn't understand mine. I would prefer to see articles which I linked directly to the chosen article. In other words, I want to name articles which I c...
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Kiryl Sh. created a post,
'Related Articles' links and update
We are using KCS methodology and to assure the effectiveness of the content we split it into many articles each of its own type. In articles we are using manually an entity called 'Related Articles...