Melody Quinn
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Total activity325
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Last activity
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Member since
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Activity overview
Latest activity by Melody Quinn-
Melody Quinn commented,
Is it possible to limit who has access to the suspended ticket view?
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Melody Quinn created a post,
Ideas on How to create a 2-column Section Template
Does anyone have ideas on how to create a 2-column section template that will display both subsection titles and article tiles similar to the one Zendesk uses here? I would like the ability to use ...
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Melody Quinn commented,
Hi Stephen, The editor can be tricky when trying to do this without html. If you use the source code, you can use this where you need it. <p>Will this do the trick?</p><ul><li>one bullet</li><li>...
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Melody Quinn created a post,
Is it possible to send satisfaction surveys to the ticket submitter - not the requester?
Is it possible to send satisfaction surveys to the ticket submitter (not the requester) when the ticket does NOT have public comments? We have agents and light agents that submit internal tickets f...
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Melody Quinn commented,
Good morning Dwight, We do not have ticket sync enabled, only ticket view.
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Melody Quinn commented,
Hi Dwight! Filtering: a custom checkbox we created “Zendesk Contact” Matching criteria: Email Field mapping: Full Name, email and Zendesk Contact If a new contact is created in SF and the Zendes...
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Melody Quinn commented,
How do I establish a link between a ZD user and the Salesforce contact record when the ZD user is created first?
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Melody Quinn created a post,
How do I establish a link between a ZD user and the Salesforce contact record when the ZD user is created first?
I am receiving this syncing error in the Salesforce Integration logs when the contact record with “someperson@validemail.com” in Salesforce is updated. Salesforce Contact Failed to Sync “map[descri...
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Melody Quinn commented,
Thanks, Brett, I will check it out!
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Melody Quinn commented,
Hi Ashley! I have noticed the same thing! I believe the list is in default order of the article that was updated most recently. What I do, is before I link the article, I will use the main search ...