Melody Quinn
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Activity overview
Latest activity by Melody Quinn-
Melody Quinn commented,
Thank you, Brett. I will read through the comments and look for user feedback that could help implement this.
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Melody Quinn commented,
Is it possible to prevent users belonging to specific user segments from commenting on articles or posts? Or with specific tags?
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Melody Quinn commented,
Thank you Pedro, you have given us some great ideas!
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Melody Quinn created a post,
Is it possible to add more Zendesk statues to map all of our Salesforce statuses?
We are integrating with Salesforce and have multiple Salesforce statuses we need to map to in ZD, but the only ZD status we see to select from are New, Open, Pending, Solved and Closed. Can we crea...
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Melody Quinn created a post,
Can we limit only users with email addresses with .edu the ability to create a Help Center account?
AnsweredWe are in the education industry and while we want our help site to be public, we do not want any users to have an account unless they have .edu email OR from our company's domain. Thank you in ad...
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Melody Quinn commented,
We are integrating with Salesforce and have multiple Salesforce statuses we need to map to in ZD, but the only ZD status we see to select from are New, Open, Pending, Solved and Closed. Can we crea...
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Melody Quinn commented,
I would like to know how to do this as well. We are in the education industry and while we want our help site to be public, we do not want any users to have an account unless they have .edu email O...
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Melody Quinn commented,
Thanks, Brett. I appreciate your quick reply, as always!
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Melody Quinn commented,
I only want to restrict a specific group of people from submitting a ticket. Allowing only certain users the ability to create a ticket, not removing it entirely from the help site.
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Melody Quinn commented,
Dan or Jessie, When I try to open your Support Tip mentioned above, I am getting this error. I have noticed on occasion, I get this error but not sure why. Any ideas? I apologize this screen shot...