Melody Quinn

1. Support
2. ...
3. Tickets
4. Creating conditional ticket fields

Hello!  I read about Cloudset's application that allows us to display particular drop-down options in a ticket field when a condition is met rather than just the ticket field itself. 2 years ago, J...

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• Melody Quinn
• Edited August 02, 2021 18:37
• 0 votes

1. Community
2. Feedback on Guide
3. Updated article sorting when adding a hyperlink

Hi Maddy B Snyder I agree with you that this was previously the behavior, however, I noticed the change well over 6 months ago. I find it bothersome as well so I just open the article I want to lin...

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• Melody Quinn
• Created July 26, 2021 14:06
• 1 vote

1. Community
2. Guide Q&A
3. Order not Displaying

I have done the same thing!! 

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• Melody Quinn
• Created July 14, 2021 15:27
• 0 votes

1. Community
2. Support Q&A
3. Ticket list (view) based on organization field

Thank you McCabe Tonna, we went ahead and changed the text field to a picklist. Thank you for reaching out, I appreciate it!

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• Melody Quinn
• Created July 13, 2021 14:01
• 0 votes

1. Support
2. ...
3. Workflows
4. Automatically tagging tickets from specific users and organizations

Is it possible to add a tag based on a custom text field from the organization record? I am trying to create a view based on a custom field on the organization record that is synced from Salesforce...

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• Melody Quinn
• Edited July 12, 2021 16:29
• 0 votes

1. Community
2. Support Q&A
3. Can I create a ticket view based on a custom organization field

Thank you Devan - Community Manager, I reposted the question over there:  I am trying to create a view based on a custom field on the organization record that is synced from Salesforce. The custom ...

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• Melody Quinn
• Edited July 12, 2021 16:26
• 0 votes

1. Community
2. Support Q&A
3. Ticket list (view) based on organization field

I am trying to create a view based on a custom field on the organization record that is synced from Salesforce. The custom field is the organization’s account executive (AE).  The AE’s need to see ...

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• Melody Quinn
• Edited July 12, 2021 16:25
• 0 votes

1. Community
2. Support Q&A
3. Why is the total number of End Users under People different then the json file I downloaded in Report?

Hi Adrian Joseph Magboo  The screenshot of the reporting page is what I used when I downloaded it. The “From” date was a date before we started using ZD, The “To” date was the current date of runn...

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• Melody Quinn
• Created June 30, 2021 14:02
• 0 votes

1. Explore
2. ...
3. Building queries
4. Creating queries

hi Cheeny Aban, I was looking for the total number of end-users, completely independent of the ticket data. As we are growing our self-service support, it is important for us to know the number of ...

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• Melody Quinn
• Created June 29, 2021 14:05
• 0 votes

1. Community
2. Feedback on Gather
3. Customize email notification for new community posts

That seems so odd we can't change communications to our clients.

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• Melody Quinn
• Created June 24, 2021 16:24
• 0 votes