Melody Quinn
- Total activity 48
- Last activity
- Member since
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- Votes 17
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Activity overview
Latest activity by Melody Quinn-
Melody Quinn commented,
@Zito, I was having the problem before my site was activated. As soon as it was activated, the search worked as expected.
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Melody Quinn commented,
It looks like we did not have the Zendesk-provisioned SSL enabled! Problem is solved!!!
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Melody Quinn commented,
We are on Support/Guide enterprise plan and are wanting to change the url of our help site to our own company’s url. In the “Host Mapping” setting under Account I have entered the url we want our h...
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Melody Quinn commented,
Brett - The response I received from the ticket is the search function is not enabled for end users and anonymous users because my help site is not activated. It is normal behavior to not have the...
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Melody Quinn commented,
Thanks Brett! I appreciate your quick response!
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Melody Quinn commented,
Thanks Brett! I appreciate your quick response!
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Melody Quinn created a post,
Anonymous and End Users are getting errors when searing in Guide or Community
AnsweredWe have Support & Guide Enterprise and our Help Center is not active yet. When previewing the Help Center or Community using the Anonymous or End User role, an error is received when trying to sear...
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Melody Quinn commented,
For the record, the same thing is happening on my site.
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Melody Quinn commented,
Hi Brett, We are having internal employees test the help center before we activate it, but they do not have editing rights and do not have the ability to go into Guide Admin. Is there a way for th...
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Melody Quinn commented,
My help center is not activated yet and have noticed that sometimes when I view my site (but not always), I am able to access the preview mode without having to view the theme in admin. I am not to...