Melody Quinn
-
Total activity348
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes71
-
Subscriptions172
Activity overview
Latest activity by Melody Quinn-
Melody Quinn created a post,
Can I create a ticket view based on a custom organization field
Is it possible to create a ticket view based on a custom organization field? The best solution I have come up with so far is to manually add a tag to the organizations which will create the tag on ...
-
Melody Quinn commented,
This would be useful to us!
-
Melody Quinn commented,
Can you make a custom organization field read-only? I have created one specifically to sync from Salesforce and since the SF configuration is only one-way sync (SF to ZD), we do not want agents cha...
-
Melody Quinn commented,
Thank you!
-
Melody Quinn commented,
Sorin Alupoaie I would be interested in the early access, this sounds great!
-
Melody Quinn commented,
Agree 110%!
-
Melody Quinn commented,
Is it possible to limit who has access to the suspended ticket view?
-
Melody Quinn created a post,
Ideas on How to create a 2-column Section Template
AnsweredDoes anyone have ideas on how to create a 2-column section template that will display both subsection titles and article tiles similar to the one Zendesk uses here? I would like the ability to use ...
-
Melody Quinn commented,
Hi Stephen, The editor can be tricky when trying to do this without html. If you use the source code, you can use this where you need it. <p>Will this do the trick?</p><ul><li>one bullet</li><li>...
-
Melody Quinn created a post,
Is it possible to send satisfaction surveys to the ticket submitter - not the requester?
AnsweredIs it possible to send satisfaction surveys to the ticket submitter (not the requester) when the ticket does NOT have public comments? We have agents and light agents that submit internal tickets f...