Steven Aranaga
-
Total activity17
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions7
Activity overview
Latest activity by Steven Aranaga-
Steven Aranaga commented,
So, to understand - if we get them to put that ANYWHERE in the email - subject or body - Zendesk uses that simply to match it to an existing email?
-
Steven Aranaga created a post,
Thread ticket based on ticket number in the Subject
I have a B2B ticket system with a partner. They use the API to submit tickets they open for us. Unfortunately, when this happens, no images/attachments come with the ticket. Their current soluti...
-
Steven Aranaga commented,
Does each agent have to perform it, or is it globally set there if changed?
-
Steven Aranaga commented,
We recently had to disconnect and reconnect our new integration and have the following issues: 1. I am getting these on my normal users, but the integration user that I used to make the connection...
-
Steven Aranaga commented,
FYI: I came up with my own solution. In the example below: I am grabbing the topics list, sorting them by the position set in admin (default grabs them in id order, and there is no way in the AP...
-
Steven Aranaga created a post,
Theme: Submit button id
According to the template documentation there is an input helper to make a submit button. One of the examples is: {{input type='submit' name='submit' id='submit-button'}} If I insert that exact li...
-
Steven Aranaga created a post,
Community Topic List Page template - grouping topics?
AnsweredI understand that community topics are not hierarchical and it is a flat list. What I wonder is, how can they be grouped by theme? For instance, here on Zendesk's community, they have blocks of t...
-
Steven Aranaga created a post,
(Team Publishing) reviewing edit suggestions
I would like to have a feature where all agents (maybe even users) can suggest article edits outside of the team publishing workflow for the author to review. Right now, there is no good way to sol...
-
Steven Aranaga commented,
I have a new issue and I wonder if it is due to something in this... We are a small company and all of our employees are light agents. If an employee receives an email and then, in their reply, c...
-
Steven Aranaga commented,
My repo is part of our Github org, and my security says the request for repo access is fine, but then should be able to scope to the single repo after granting the access. However, your OAuth is f...