Avatar

Robbie Chasse

  • Total activity
    21
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    6
  • Subscriptions
    7

Activity overview

Latest activity by Robbie Chasse
  • Avatar

    Robbie Chasse created a post,

    IVR Agent Flow

    Right now to group agents you can have a primary group and all other groups are grouped into one.  My Request: Be able to specify groups in a sequence. Meaning, Calls go to group A if all are busy,...

  • Avatar

    Robbie Chasse created a post,

    CC Alias Drops or Reverts to Primary Email address

    To keep Zendesk Organized we create one account per person with their email address and phone number, Many times End Users have more than one email address so we add that alias to their account. So...

  • Avatar

    Robbie Chasse commented,

    @mark Yes it is possible.  Yes it is possible   You can also set a trigger with the condition to always be met with X, you can have as many triggers as you want with as many conditions. I just did...

  • Avatar

    Robbie Chasse commented,

    @rohan What is the status of this update? This is a highly needed functionality and surprised that it is not available this late in the game. 

  • Avatar

    Robbie Chasse commented,

    For fields that are text box. I would like to set conditions. This currently only works if I know what the text is. Since the text is always different I would like the requirement to equal "Not Bla...

  • Avatar

    Robbie Chasse commented,

    On a single ticket we can have several claimant, up to and over 10 at times. I dont know the names of the claimants but in order to have a multi-line or single line condition it has to be exact. Pl...

  • Avatar

    Robbie Chasse commented,

    How is the average wait time determined? We are just launching this platform so we have no wait time recorded and zero calls made.

  • Avatar

    Robbie Chasse commented,

    How do you view or create report for first reply by agent for business hours only. My SLA is set for first reply for business hours and all the reports are in calendar hours so the reports take a l...