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Robbie Chasse

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Latest activity by Robbie Chasse
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    Robbie Chasse created a post,

    What IVR cannot do for you!

    When you enable IVR you can no longer use the callback feature by pressing 2, you can no longer use the press 1 to leave a message feature. Your greeting will repeat 3 times in a row. You cannot se...

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    Robbie Chasse created a post,

    One Email, One Due date

    I want to set up an automation so that the assignee receives one email alert for all tickets that have a due date that day. I have done this however it currently sends an email for each ticket. I w...

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    Robbie Chasse commented,

    How is the average wait time determined? We are just launching this platform so we have no wait time recorded and zero calls made.

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    Robbie Chasse commented,

    How do you view or create report for first reply by agent for business hours only. My SLA is set for first reply for business hours and all the reports are in calendar hours so the reports take a l...