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Tom Richards

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Activity overview

Latest activity by Tom Richards
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    Tom Richards commented,

    Thanks. That's the route I'm now on.

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    Tom Richards commented,

    Hi JJ. The method you have described works for users who have the privilege of adding or editing Guide articles. These users, however, are part of a user segment that can see articles viewable to t...

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    Tom Richards created a post,

    How to know an agent is signed in

    We're using Enterprise. Certain Guide articles are viewable only by internal users, as set by the "Visible to" drop-down in the article's settings. When an internal user logs in to Zendesk they are...

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    Tom Richards commented,

    Argh. That's it. We're using a third-party lesson creation platform that, whether I once knew it or not, added a Chrome extension by Hippo Video for making recordings in the course of taking a less...

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    Tom Richards commented,

    Thanks Ifra. Sorry for the newbieness, but I don't see how to contact a particular individual in support. Can you help?

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    Tom Richards commented,

    Thanks Ifra. I'm familiar with editing the source code, which is how I discovered the tag, but my question is if this tag is being added by Zendesk?

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    Tom Richards created a post,

    Hidden input tag added to an article

    On some articles I'm finding a hidden input tag has been added at the end of the article for hippowiz. The tag is viewable in the source code. Has this tag been added by Zendesk or is it being adde...

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    Tom Richards commented,

    We are not (yet?) on the Guide Enterprise plan, and we don't at present use the support tickets system in Zendesk. Is Content Cues only valuable if using support tickets? Of the three content signa...