Jeremy Robinson

1. Community
2. Guide Q&A
3. Adding images to blocks on homepage

Laura Harvey you can mimic the snippet below to your home_page.hbs file. We use this to feed images/icons to our category types, then change where Resource Center is the category name, to whichever...

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• Jeremy Robinson
• Edited June 11, 2020 22:29
• 1 vote

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Setting up the Atlassian Statuspage integration for Guide (Guide Professional and Enterprise)

Lauren once you've added the code snippet, it will be activated once you have a change to your status page(it won't show an 'always on' type of message for the status). The text is not modifiable c...

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• Jeremy Robinson
• Created March 17, 2020 19:18
• 0 votes

1. Community
2. Feedback on Guide
3. How can we implement the "Notifications" option in Guide to show recent activity on items followed, etc.?

For those following this thread, another user chimed in with some great insight and example code to use for achieving similar results of a notifications identifier and menu in this post - How do I ...

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• Jeremy Robinson
• Created March 12, 2020 16:17
• 0 votes

1. Community
2. Guide Q&A
3. Remove Subscription in URL for SEO

Kyle B there's a few things at play here. Your initial subject mentions SEO (Search Engine Optimization) and redirects with changes to these pages that were generating 404s or were broken links. Mo...

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• Jeremy Robinson
• Created March 10, 2020 14:31
• 0 votes

1. Community
2. Guide Q&A
3. How do I create the bell icon for signed in users notifications?

Melody Quinn this is something that I was looking to do for our Zendesk Guide as well (before becoming a Moderator for Zendesk), and posted about a few months ago. It appears to be a custom-coded o...

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• Jeremy Robinson
• Created March 09, 2020 15:55
• 0 votes

1. Community
2. Guide Q&A
3. User criteria/Help Center visits tracking

I attempted to go down the path of Google Analytics when wanting to track this type of information on our own HC (Help Center) Guide data, but it was not super intuitive for how granular we were lo...

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• Jeremy Robinson
• Created March 05, 2020 17:23
• 1 vote

1. Community
2. Support Q&A
3. Ensure GDPR comlpliance - automatic deleting tickets after a periode of time

Barry Neary I would be highly interested in this EAP for our organization, as we currently use the redaction integration, but feel like a more automated process to remove PII would be more function...

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• Jeremy Robinson
• Created February 12, 2020 16:43
• 0 votes

1. Community
2. Guide Q&A
3. How to add dropdowns/navigation to the header

Brian Arnesen I believe what you are looking for is this type of view and functionality:   If this is what you are after, below is the code I have implemented to get this, where you can edit the H...

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• Jeremy Robinson
• Created February 05, 2020 20:53
• 0 votes

1. Community
2. User Tips & Tricks
3. [Gather] Adding agent badge in Communities

Ben Richards I did not get the alignment as desired, but part of that is due to business decisions. We decided what we were after, our audience that would be in the Community, and our 1 & 3 year vi...

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• Jeremy Robinson
• Edited January 31, 2020 15:46
• 0 votes

1. Community
2. Guide Q&A
3. Cell Padding in tables not working

Thanks for confirming you tried that as well, Linda. It may be something that is overriding what is put in the code directly. Are you using any styles or classes in your table code? Could you provi...

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• Jeremy Robinson
• Created January 27, 2020 16:16
• 0 votes