Jeremy Robinson
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Activity overview
Latest activity by Jeremy Robinson-
Jeremy Robinson commented,
Thanks Nicole, this does help with what I am trying to do. I appreciate the quick turnaround and follow up even through I posted on a several-years old thread.
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Jeremy Robinson commented,
Dwight/Eric, or anyone else who may look at this - Any follow up on this from 3 years ago? Last comment was a solution coming back to this post, but no solution provided. I too am looking at how t...
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Jeremy Robinson commented,
Thanks Brett! I hope others find it useful as well to mesh the two together.
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Jeremy Robinson commented,
Found the best way to pass in the User ID from Zendesk to the Pendo snippet using some source code reading and regex-fu. You'll see in the snippet below, we are reading the HTML and looking for a s...
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Jeremy Robinson commented,
There may be a way to tie in some JS to pull in the user's UserID value from the API or otherwise, and have it populated once logged in, but that is a bit beyond my skillset at the moment. If anyon...
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Jeremy Robinson commented,
This would be really helpful to be able to copy/clone articles. I want to be able to follow the format from a previous article (headers, paragraphs, image sizing references in the source code, etc....
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Jeremy Robinson created a post,
How can I get Pendo to work in my Guide/Community?
Hey all - We use Pendo for our SaaS application to drive messaging around new release announcements, functionality additions/changes, as well as walk throughs on new functions to help get users fa...
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Jeremy Robinson commented,
We would see great benefits from being able to reset the vote counts as well. Because we are doing a major overhaul and reintroduction of our HC Knowledge Content(following KCS methodologies as wel...
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Jeremy Robinson commented,
Aaron - one last bit, that we did when we went through a user tag phase for our beta rollout of the community aspect in Zendesk was the bulk update with CSV for users, that way we didn't have to ma...
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Jeremy Robinson commented,
Thanks for clarifying, Aaron, totally makes sense. Since a Category pushes to a section by default and the articles within, if you make the articles visible to a User Segment (specific group that y...