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Mathew Luby

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Latest activity by Mathew Luby
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    Mathew Luby created a post,

    Exportable Process Maps

    It would be great if you can export the process map of the workflows you create against your form or ticket types.  For example, in Landesk you were able to right click the ticket type and see the ...

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    Mathew Luby commented,

    agreed, this would be ideal to implement as I think its key to maximising the customer experience. Especially those creating large amounts of tickets. 

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    Mathew Luby commented,

    This is a simple thing for me. Maybe there should be the ability to include none numeric digits to the ticket numbers  ie, xyz-12345

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    Mathew Luby commented,

    Agreed that prefixing ticket numbers would be ideal.  We want to keep change, Incident and Problem ticket ID#s totally separate. example,  Incident: ABC-12345 Problem: ZYZ-12345 Change: #012345