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Marie-Cathrine Sørensen

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Latest activity by Marie-Cathrine Sørensen
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    Marie-Cathrine Sørensen commented,

    My suggestion would be to try and follow these steps: Delete the old data filters. Create a new filter in one of the tabs using the Ticket dataset. Select your attribute. Link it to the attribute ...

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    Marie-Cathrine Sørensen commented,

    Just have in mind that they should both be based on the same dataset (eg. Tickets) and then linked to the other (eg. SLA), if it makes sense :) Otherwise, don't hesitate to get back and I will try ...

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    Marie-Cathrine Sørensen commented,

    Hi Aidan, I have noticed that in order for changes to affect multiple tabs at once, the filters have to be 100% identical. This applies to both time and data filters. The best way to ensure this is...

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    Marie-Cathrine Sørensen commented,

    Hi Martin, From your post, I can't see what dataset you are using. But I would suggest that you use the 'Ticket updates' dataset as this gives you access to the attribute collection 'Time - Ticket ...

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    Marie-Cathrine Sørensen commented,

    Hi Jacob, It is possible to report on both internal and public comments in the 'Ticket updates' dataset using the metrics 'Public comments' and 'Internal comments'.  Did you have a specific query i...

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    Marie-Cathrine Sørensen commented,

    Hi Aidan, What I do when I have a dashboard with queries from multiple datasets and want to filter them all on the same attribute is this: 1. Add data filter 2. Select a dataset, often I just choos...

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    Marie-Cathrine Sørensen commented,

    Hi Richard, The two tabs you are trying to recreate are not part of Insights, and will therefore still be available when Insights is being removed.  You can read about it here: https://support.zend...

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    Marie-Cathrine Sørensen commented,

    Hi Alfredo, I just tried creating a custom attribute that displays the number of tickets per requester based on the 'Agent replies' brackets. Here is how to create the query and custom attribute:  ...

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    Marie-Cathrine Sørensen commented,

    Hi Paul, From what I understand, you are trying to create a query that displays only the ticket issue with the highest number of unsolved tickets. You can do the following to get only the highest n...

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    Marie-Cathrine Sørensen commented,

    Hi Aleksandr, This might seem like a bug of some sort, but you can fix this in two ways: Create an ordered set based upon the 'Ticket created - Day of month' attribute, where you order the numbers...