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Marie-Cathrine Sørensen

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Latest activity by Marie-Cathrine Sørensen
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    Marie-Cathrine Sørensen commented,

    There is no way to apply the bookmark to a whole dashboard as of now, so you will have to create the bookmark on each tab.

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    Marie-Cathrine Sørensen commented,

    Hi Matt, You can set the default state of both time and data filters using bookmarks as described here: https://support.zendesk.com/hc/en-us/articles/360034902733-Best-practices-for-using-dashboard...

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    Marie-Cathrine Sørensen commented,

    That does seem strange, and I sadly have no explanation for why it acts like that. I would advise you to create a ticket with Zendesk explaining your problem with examples so that they can help you...

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    Marie-Cathrine Sørensen commented,

    I understand what you want to do, but I haven't been able to replicate the "error" myself. So could you try and explain how you are coloring your columns? Cause in my set up, the new dates that are...

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    Marie-Cathrine Sørensen commented,

    I'm not quite sure that I understand what you want to do, so could you maybe provide me with a screenshot, so I can get a better understanding of what you want to achieve? :) 

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    Marie-Cathrine Sørensen commented,

    Hi Carl, Have you tried changing the tab fill color? This should solve the problem of the background not changing.  #helpsome regards,Marie-Cathrine SørensenBusiness Intelligence Analyst @ helphou...

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    Marie-Cathrine Sørensen commented,

    Just to debug and make sure that this is not the reason: The query you are using as the reference point is also done in the Ticket updates dataset and filtered on the groups? 

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    Marie-Cathrine Sørensen commented,

    Do you have queries from multiple datasets on your dashboard/tab? If this is the case, then it could be that the filter is not based on or linked to the right dataset (see my comment here on how to...

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    Marie-Cathrine Sørensen commented,

    Hi Jay, One way of achieving this is by creating two queries: one for each of the time periods. To get the last two weeks (not including the one you are in): Select your metric Select your time at...

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    Marie-Cathrine Sørensen commented,

    Hi Jaïs, It seems like you are using the 'Ticket updates' dataset which gives you access to the attribute collection 'Time - Ticket update'. This will give you the total number of tickets solved th...