Frida Karlsson
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Total activity14
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Last activity
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Recent activity by Frida Karlsson-
Hi, We are using chat in Zendesk helpcenter and we would like to use 2 different languages for the triggers in chat. Swedish and English. I've understood that it is possible to make two different t...
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Thanks Brett! Now it works :)
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Hi Brett, Thank you for your answear! Below you will find a picture of the automatic e-mail that is sent to our end users when they send an e-mail to us. The e-mail is telling the customer that "...
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Hi Brett, Thank you for your answer! Yes I have new users getting the wrong language. A Finnish-writing user gets Swedish language and so on. Do you know what might be the cause of this? /Frida
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Hi all, I would like to add the customers text into the "thank you for contacting us" message. This so that the customer will know what they have contacted us about. Is that possible? For example:...
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Hi all, Is it possible to have rating from 1-6 in the placeholder or is there only a yes/no placehonder? Thank you! :)
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Hi all, I'm trying to make Zendesk automaticly detect an end-user's language from an email but it does not work. Even thogh the end-user is writing in English Zendesk put's Swedish as the used lan...
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Hi, When creating our articles we had english as default language resulting in all articles to have american english as sorce language (eaven tough we did write in swedish). I would like to transf...
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Hi, I'm facing ticket channels called "Web" and also "Any Channel". We do not use applications and the Guide is not activated jet. What could they be about? Maybe one of them could be Instragram. ...