Christian Perdikis
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Last activity
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Activity overview
Latest activity by Christian Perdikis-
Christian Perdikis commented,
Hello - is there a way to report on how many chat visitors are new (first visit) versus repeat visitors?
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Christian Perdikis commented,
Thank you for the update, Clay. To confirm - when you say "chat concurrency data", will this include all the metrics currently belonging to the "Chat Agent Activity" dataset, such as Logged in / On...
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Christian Perdikis commented,
Hi Clay, Are you closer to a concrete release date for this 'Chat Agent Activity' dataset in Explore? Not to ask the same question as those above, but I know this is important data for many people...
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Christian Perdikis commented,
In Insights, we utilize the "Chat Agent Activity" dataset, which gives us data on the duration that a given agent was in each status (logged in, invisible, online). This is not currently an availab...
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Christian Perdikis commented,
We rely heavily on 'Chat Agent Activity' metrics, which I am learning is not an available dataset in Explore like it was in Insights. What are my avenues for continuing to access this data once Ins...
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Christian Perdikis commented,
A couple questions: 1. Is Good Data considered part of Insights reporting? In other words, will Good Data reporting also be retired on Feb 5, 2021? 2. We use Insights for Knowledge Capture/Guide re...