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Shashank Agrawal

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Recent activity by Shashank Agrawal Recent activity Votes

  • Auto Assignment depending on Agent Shift

    Answered
    1. Community
    2. Support Q&A

    Hi,   We have 5 agents working in multiple shifts for 24/7 support. I want to auto assign tickets to available agents depending on the shift I want to re-assign tickets to Agent B during his shift...

    • Shashank Agrawal
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