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Latest activity by Tom
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    Tom created a post,

    Prevent Proactive Chat?

    Is there a ZenDesk functionality to disable Proactive chat from our Agents? We only want Reactive Chat. i.e. we want our Website users to be able initiate a Chat but we don't want our ZenDesk agent...

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    Tom commented,

    We would like to be able to limit access to the ZenDesk Dashboard for our Agents by IP address. It's good that it already can be done at an account level but we would like to be able to specify the...