Trevor Kanaya
-
Total activity10
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions4
Activity overview
Latest activity by Trevor Kanaya-
Trevor Kanaya commented,
Thanks for the insight, Jonathan, god to know there are at least some workarounds out there. Really appreciate it. Cheers!
-
Trevor Kanaya created a post,
Is it possible to automatically recover tickets caught in suspended tickets/spam based on string in message subject text/body?
AnsweredWe have quite a few emails that are submitted via web form that make their way into suspended tickets because they are "detected email as being from a system user" or because they are recognised as...
-
Trevor Kanaya created a post,
Hover-over follow-up ticket previews show HTML/CSS formatting instead of showing description
For responses to tickets (i.e., follow-ups seem to be only those affected), the hover-over ticket preview function is showing the HTML/CSS for the formatting instead of rendering it just as the des...
-
Trevor Kanaya commented,
Similar use case but slightly different. My issue is, we have all of our users attached to organisations. But, some of our users are attached to multiple orgs (for example, development agency reps ...
-
Trevor Kanaya commented,
+1 to Luveshen Pather's inquiry, I'm in this exact same position. Interestingly, we have this "Agent Out?" checkbox created by the app, but it can only be used in a trigger for the requester on the...