Trevor Kanaya
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Last activity
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Activity overview
Latest activity by Trevor Kanaya-
Trevor Kanaya commented,
I think I might have figured this out although anyone feel free to correct me if I'm wrong. In the Ticket Updates dataset I've created a calculated metric with: IF ([Update ticket group]="My Group ...
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Trevor Kanaya created a post,
Reporting on number of solves/replies by submitter group
Hi all, Just wondering if there's a solution for reporting on a number of replies and solves, only if they were submitted by agents who are in a certain group. I'm able to report on those submissio...
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Trevor Kanaya commented,
Yup, that did it for me! Thanks so much for your help. Screenshot for anyone else who's in the same position of which setting had to be adjusted:
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Trevor Kanaya created a post,
Attribute members don't show in some visualisation types
Hi there, I've been working with this for a few hours and I don't think I'm doing anything wrong, so maybe a bug? I'm using a 'Group' attribute I've created in a query to report on 4 'member' attri...
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Trevor Kanaya commented,
Oh snap! Yeah that'll work for me. It's not ideal but it will do just fine for now. Thank you for this!
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Trevor Kanaya commented,
Is there any way to render the name of the previous group at all? We're making a query for which teams our escalations are coming from. If we use "group_id", our query looks like this and is not us...
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Trevor Kanaya created a post,
Report on Organisation custom field updates in Explore
Hi all, We use a custom organisation field (drop down) in Zendesk to record what pricing/service tier our customers are on. We currently run a report (outside of Zendesk) each month to show changes...
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Trevor Kanaya commented,
Have the guide admin settings since changed? We are exploring the idea of two widgets, one specifically for the Help Centre and one for a purpose-built chat page (we wouldn't want visitors to be ab...
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Trevor Kanaya commented,
Thanks for the insight, Jonathan, god to know there are at least some workarounds out there. Really appreciate it. Cheers!
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Trevor Kanaya created a post,
Is it possible to automatically recover tickets caught in suspended tickets/spam based on string in message subject text/body?
AnsweredWe have quite a few emails that are submitted via web form that make their way into suspended tickets because they are "detected email as being from a system user" or because they are recognised as...