Tiffany Green
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Activity overview
Latest activity by Tiffany Green-
Tiffany Green commented,
Thomas - Do you mean hiding the Submit as Open / Submit as Solved button? It is not possible to hide that button with this app. Chris - Unfortunately, that's a pretty specific use case and would l...
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Tiffany Green commented,
We've just released version 2.0.3 of this app which should the correct the issues you've been experiencing with the formatting of hiding multiple options from dropdown fields. And we've updated th...
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Tiffany Green created an article,
Installing and using the Cancel Ticket Submit app
The Cancel Ticket Submit app (formerly called the Oops app in v1) prevents ticket submission and allows an agent to review their comments before submitting the ticket in Zendesk to help prevent err...
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Tiffany Green commented,
Chris - I just found the same thing about an hour ago. I tried a few variations on formatting that, but got the same result as you. I've added that to my list of items to work on. I'll keep you pos...
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Tiffany Green commented,
Alex - will do! I'm not entirely sure yet if I've found a bug or if it's just a formatting issue, but I'll make sure to provide some clarity in the article once I have that sorted out. :) Thanks!
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Tiffany Green commented,
An update on some of these issues. We've pushed out a new version and some fixes have been made to the app framework as well. - Deleting values in the app settings once entered has been fixed. You ...
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Tiffany Green created an article,
Installing and using the Tag Locker app
The Tag Locker app helps control the use of tags within tickets, limiting agents to a pre-defined set of tags and giving admins more granular control of tags. And with the Basic plan, tags can be m...
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Tiffany Green created an article,
Installing and using the Attachment Manager app
The Attachment Manager app allows you to manage ticket attachments. It combines the former Attachment Library, Attachment Restriction, Attachment Tagger (formerly Attachment Finder), and the Redac...
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Tiffany Green commented,
John Tieu The new app will be rolled out to the marketplace at the end of this week (it's deployed by our Australia staff, so it will be roughly Thursday evening in the US). Barring any issues, any...
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Tiffany Green created an article,
What happened to Attachment Library, Attachment Restrictions, Attachment Tagger (formerly Attachment Finder), and the Redact Attachments App?
Question What happened to Attachment Library, Attachment Restrictions, Attachment Tagger (formerly Attachment Finder), and the Redact Attachments Apps? Answer As part of upgrading the Zendesk Labs...