Tiffany Green
- Total activity 28
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Activity overview
Latest activity by Tiffany Green-
Tiffany Green created an article,
Installing and using the Tag Locker app
The Tag Locker app helps control the use of tags within tickets, limiting agents to a pre-defined set of tags and giving admins more granular control of tags. This article includes the following t...
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Tiffany Green created an article,
Installing and using the Attachment Manager app
The Attachment Manager app allows you to manage ticket attachments. It combines the former Attachment Library, Attachment Restriction, Attachment Tagger (formerly Attachment Finder), and the Redac...
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Tiffany Green commented,
John Tieu The new app will be rolled out to the marketplace at the end of this week (it's deployed by our Australia staff, so it will be roughly Thursday evening in the US). Barring any issues, any...
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Tiffany Green created an article,
What happened to Attachment Library, Attachment Restrictions, Attachment Tagger (formerly Attachment Finder), and the Redact Attachments App?
Question What happened to Attachment Library, Attachment Restrictions, Attachment Tagger (formerly Attachment Finder), and the Redact Attachments Apps? Answer As part of upgrading the Zendesk Labs...
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Tiffany Green created an article,
Installing and using the Download Recordings app
The Download Recordings App allows you to download Talk recordings and access them offline anytime. Reference past calls, troubleshoot, and perform QA activities more easily, without having to sear...
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Tiffany Green created an article,
Installing and using the Response Builder app
The Response Builder app helps agents quickly generate URLs to insert into a ticket in Zendesk Support. It allows you to choose specific fields with the end user data from the Zendesk record, and u...
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Tiffany Green created an article,
How do I upgrade the Tag Locker app from V1 to V2?
Question How do I upgrade the Tag Locker app from version 1 to version 2? Answer Download the V2 tag locker app from the Zendesk Marketplace. We created an app for Tag Locker V2 as there are sign...
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Tiffany Green created an article,
When I buy a Zendesk app that has a price per agent/month, how many agents will I be charged for?
Question When I buy a Zendesk app that has a price per agent/month, how many agents will I be charged for? Answer Some apps sold in the Marketplace are priced as per agent/month. These apps charg...
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Tiffany Green commented,
Thanks for the feedback Eckhard! I'll enter a ticket into our system to tighten up the design.
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Tiffany Green commented,
Hi! We've recently release the V2 version of Tag Locker. It's currently available for free and is fully supported by Zendesk developers. We'll also be introducing additional features at a later dat...