Tiffany Green
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Total activity134
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Last activity
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Member since
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Followed by1 user
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Activity overview
Latest activity by Tiffany Green-
Tiffany Green commented,
Dave Fear Light agents have never been able to save information to a ticket via their own input through the app or any other method, so the popup was giving a false sense of editing something that ...
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Tiffany Green commented,
Dave Fear We recently removed the popup for light agents. Light agents cannot make updates to a ticket (via Time Tracking or anything else) unless they created the ticket. Other customers had cont...
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Tiffany Green commented,
Sarah Sabater I'm going to create a ticket from your post so that we can take a look at your specific settings.
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Tiffany Green commented,
Sarah Sabater My apologies for not understanding your question right away. What Kay suggested is the correct format. I noticed that you're using title case in your example, and the case does matter...
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Tiffany Green commented,
remote.it Is 'firewall' a tag on your tickets or on users? The search function in the app searches the tags that are on users, since it's creating new tickets to users. So, it searches for users t...
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Tiffany Green commented,
Michael Rieder Sorry we missed your message! The 2000 row export is an API limit, but we're working on an overhaul of the app that will allow some improved workarounds for that API limit. We have a...
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Tiffany Green commented,
Chris Bulin The app uses markdown now instead of HTML. We found that users preferred markdown over HTML, and unfortunately, the description box cannot support both. Here's a guide to markdown tags...
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Tiffany Green commented,
Sarah Sabater The app can only hide ticket fields, not entire forms. These help articles on hiding ticket forms might get you the effect you're working on:https://support.zendesk.com/hc/en-us/arti...
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Tiffany Green commented,
Hi Daniel - We recently released a new feature in the Basic plan for this app that allows you to run a macro on all tickets after they are generated. That should allow you to assign people automat...
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Tiffany Green created a post,
Scratchpad app - official feature request thread
This is the official feedback topic for Scratchpad. Please refer to the guidelines on feedback posts for Built by Zendesk apps (https://support.zendesk.com/hc/en-us/community/posts/360040001354-Fee...