Tiffany Green
- Total activity 131
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Activity overview
Latest activity by Tiffany Green-
Tiffany Green commented,
Robert DelFave There is a setting that allows the agent to type in minutes instead of seconds. If the setting for agents to edit their ticket time is enabled, then the simplified setting can be ena...
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Tiffany Green commented,
Kevin Miodek The app currently doesn't grant the ability to apply tags. If you'd like to provide more detail in the product feedback thread on what behaviors would apply tags, we'll see about getti...
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Tiffany Green commented,
Giancarlo Lucchese I'll create a ticket from your post, so we can get some additional information from you to help solve your issue.
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Tiffany Green commented,
@JérémieI've filed a help desk ticket on your behalf about this issue. We'll keep you posted!
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Tiffany Green commented,
This sounds like it may be specific to your instance, so I'm going to create a ticket from this post and we'll dig further into it from there. Thanks!
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Tiffany Green commented,
Matt Leventhal Yes, if you're an admin, your permissions for that will override the more restrictive permissions of the targeted group. In general, if any group you're a member of has the permissio...
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Tiffany Green commented,
Matt Leventhal In addition to filling in the Hidden groups box, did you also fill in one of the Targeted boxes? The app needs to know what groups, orgs, or users it should be hiding those assignees...
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Tiffany Green commented,
Reshma Patel Hi Reshma - good to know! I'll forward this on to the developer working on it currently and see if we can accommodate that. Thanks for the feedback!
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Tiffany Green commented,
Rob Mullins Do you happen to know if the user is typing just one character and getting the dialog box multiple times or typing multiple characters? My guess is that it's popping the dialog box for ...
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Tiffany Green commented,
Joe Sibley Hi Joe - Unfortunately, delete permissions are set at the API level and are not granular enough to let a an agent delete a portion of the ticket (which is what the ticket redaction app d...