Adnan
- Total activity 18
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 7
Activity overview
Latest activity by Adnan-
Adnan commented,
Hi, is there any workaround if I need to add more facebook pages more than 15?
-
Adnan created a post,
Issue with documents sent out via Whatsapp
Hi Guys, Attachments through the Whatsapp Integration will be received without the extension. At the moment, agents will need to manually add them in order to see the attachment content, this happe...
-
Adnan commented,
Thanks Thomas!
-
Adnan commented,
Hi Joseph, Yes I use bulk updates as mentioned in the article Update Many Tickets PUT /api/v2/tickets/update_many.json PUT /api/v2/tickets/update_many.json?ids={ids} Accepts an array of up to 100 t...
-
Adnan commented,
Hi Thomas, for the last part of your comments, how do I set trigger to based on "if agent responds", I'm not sure which condition option I should pick?
-
Adnan created a post,
How to get data from API in realtime?
Hi Guys, I write a python script to do GET and PUT method in zendesk API and successfully get the data I wanted and do some updates to the tickets. #Set the GET param params_noreply_window = { ...
-
Adnan created a post,
Search API for returning tickets using last assignee update as its param
AnsweredHi I'm wondering if we can use search API by using last assignee update/last requester update field? Basically I'm working on some whatsapp automations to trigger message if a ticket does not get r...
-
Adnan created a post,
Create a URL Target for whatsapp
AnsweredHi, I'm trying to send automated whatsapp notification by using url target extension, I have followed the steps from below article but it does not work and I dont really understand with the url p...
-
Adnan commented,
Hi Jessica, thanks for your clear explanation, Im now able to create customized reporting by using your suggestion as a basic.
-
Adnan created a post,
Non-Admin profile is not able see tickets from instagram
AnsweredHi Everyone, At the moment, we are actually using couple services to connect our instagram pages to our zendesk instance. However, we've encountered the problem where all agents that have no rol...