Adnan

Total activity

20
Last activity

April 02, 2020 08:22
Member since

August 05, 2019 11:46
Following

0 users
Followed by

1 user
Votes

0
Subscriptions

8

Activity overview

Latest activity by Adnan

Adnan commented, April 02, 2020 08:21
Hi Team, I have 3 custom fields that have dependency on another field, for instance, 1 controller field controls field A, B, C, this is set in ticket form condition. Could someone give me an idea h...
- View comment
- Adnan
- Edited April 02, 2020 08:22
- 0 votes
Adnan commented, November 25, 2019 04:39
Hi, is there any workaround if I need to add more facebook pages more than 15?
- View comment
- Adnan
- Created November 25, 2019 04:39
- 0 votes
Adnan created a post, November 04, 2019 03:20
Issue with documents sent out via Whatsapp
1. Community
2. Feedback on Support
Hi Guys, Attachments through the Whatsapp Integration will be received without the extension. At the moment, agents will need to manually add them in order to see the attachment content, this happe...
- Adnan
- Created November 04, 2019 03:20
- 10 followers
- 4 comments
- 5 votes
Adnan commented, October 11, 2019 07:08
Thanks Thomas!
- View comment
- Adnan
- Created October 11, 2019 07:08
- 0 votes
Adnan commented, October 11, 2019 04:26
Hi Joseph, Yes I use bulk updates as mentioned in the article Update Many Tickets PUT /api/v2/tickets/update_many.json PUT /api/v2/tickets/update_many.json?ids={ids} Accepts an array of up to 100 t...
- View comment
- Adnan
- Created October 11, 2019 04:26
- 0 votes
Adnan commented, October 11, 2019 04:09
Hi Thomas, for the last part of your comments, how do I set trigger to based on "if agent responds", I'm not sure which condition option I should pick?
- View comment
- Adnan
- Created October 11, 2019 04:09
- 0 votes
Adnan created a post, October 01, 2019 04:17
How to get data from API in realtime?
1. Community
2. Support Q&A
Hi Guys, I write a python script to do GET and PUT method in zendesk API and successfully get the data I wanted and do some updates to the tickets. #Set the GET param params_noreply_window = { ...
- Adnan
- Created October 01, 2019 04:17
- 3 followers
- 4 comments
- 0 votes
Adnan created a post, September 23, 2019 08:59
Search API for returning tickets using last assignee update as its param
Answered
1. Community
2. Support Q&A
Hi I'm wondering if we can use search API by using last assignee update/last requester update field? Basically I'm working on some whatsapp automations to trigger message if a ticket does not get r...
- Adnan
- Created September 23, 2019 08:59
- 1 follower
- 4 comments
- 0 votes
Adnan created a post, August 20, 2019 09:05
Create a URL Target for whatsapp
Answered
1. Community
2. Integrations and Apps Q&A
Hi, I'm trying to send automated whatsapp notification by using url target extension, I have followed the steps from below article but it does not work and I dont really understand with the url p...
- Adnan
- Created August 20, 2019 09:05
- 2 followers
- 1 comment
- 0 votes
Adnan commented, August 19, 2019 05:48
Hi Jessica, thanks for your clear explanation, Im now able to create customized reporting by using your suggestion as a basic.
- View comment
- Adnan
- Created August 19, 2019 05:48
- 0 votes