Elissa
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Total activity539
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Last activity
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Activity overview
Latest activity by Elissa-
Elissa commented,
Hello Joel Hellman Thank you for clarifying! Sorry for the confusion. You are right that "upcoming changes" article seems to have been archived as it was just an announcement. We've since written u...
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Elissa commented,
Lamento decir que no es posible cambiar el formulario previo al chat a ningún otro formulario. Tampoco es posible editar el formulario de pre-chat. Este artículo proporciona algunas soluciones: Cóm...
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Elissa commented,
Hi ppelaez03 Unfortunately it is not possible to switch or edit the pre-chat form. This is a limitation of the chat product. That being said, there are some work arounds explained in this article: ...
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Elissa commented,
Hi Joel Hellman I'm sorry you're having trouble with the link! As Devan mentioned I did some tests and it works for me even in incognito windows. But if you're still having trouble go ahead and goo...
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Elissa created an article,
How do I validate my Explore report is showing the correct data?
Question I want to validate the report or dashboard I am looking at. How do I cross check and verify the report is showing the data I intend it to show? Answer There are a number of ways to verify...
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Elissa created an article,
Troubleshooting guide: Explore reporting data discrepancy
Problem I have created a report in Explore but there is a discrepancy. The data is dramatically different than another similar report or dashboard. The report is giving me different numbers that do...
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Elissa created an article,
Can I report on user email addresses in Explore?
Question Is there any type of report I can make to pull the email address of everyone who has sent us a query? Answer Yes! You can report on this using attributes such as Requester email or Submitt...
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Elissa created an article,
How do I report on user data in Explore?
Question I had a report in Insights that displayed agent name, creation date, last login date and other user information. I also want to report on the following: User tags Organization tags User a...
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Elissa created an article,
Is it possible to make queries private in Explore? We have this feature in Insights.
Question Is it possible to make queries private in Explore? We have this feature in Insights where you can create queries and make them visible only to yourself. Is this possible in Explore? I have...
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Elissa created an article,
How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
Question Insights has a metric called Duration Since Last Change[Text Field](hrs). Where do I find that metric in Explore? I need to replicate my Insights reports in Explore that have that metric. ...