Elissa
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Total activity601
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Last activity
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Activity overview
Latest activity by Elissa-
Elissa commented,
Just a quick follow up that might help! TJ Grist, we do have some developer resources if you're interested in building out your own custom launcher. You can read more about that here: Quickstart Cr...
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Elissa created an article,
Web Widget Performance FAQs
We are constantly looking for ways to optimize the performance of the Web Widget, so that you can offer the best possible embedded customer support experience. Our goal is to do this with the small...
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Elissa commented,
Hi @zendesk-bellaandduke I'm sorry for the delay in response! You are very right those links are broken, it turns out the beta closed and so things got locked up. I got a new version of the FAQ upd...
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Elissa commented,
Hi Tim Humangit Chats and Engagements are a little different. Sometimes a single chat can be made up of multiple engagements. You can learn a bit more about how that all works in this article: What...
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Elissa commented,
Hi k k If you're looking to live chat with our support team, check out how in this article: How do I live chat with Zendesk?
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Elissa created an article,
Why am I seeing calls with a NULL call group on my reports?
Question What does the NULL call group represent in the Talk dashboard? Why am I seeing calls with a NULL call group on my reports? Answer A call will have a NULL call group when the call is not as...
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Elissa commented,
Hi Harold, No problem at all! I'm glad you're getting that figured out with our team!
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Elissa created an article,
How do I interact with the data in the default dashboards?
Question How do I interact with the data in the default dashboards? Do I have to make a copy of the dashboard first? Answer Default dashboards are read-only, so you can not drill through, edit, or ...
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Elissa created an article,
How do I duplicate, recreate, or copy a query from a default Dashboard?
Question How do I access the queries in the default dashboard to find out how they are calculated so I can recreate or customize them? Answer Zendesk default dashboards are read-only and cannot be ...
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Elissa created an article,
What topics can I report on?
Question What can I report on in Zendesk Explore reporting? Where do I find information on what I can create reports about? Answer With Zendesk's reporting and analytics system, Explore, you can pu...