Elissa
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Total activity595
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Last activity
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Activity overview
Latest activity by Elissa-
Elissa commented,
Hi Julie Foster This is such an excellent question! Hopefully some of the insight I've gained through analyzing our own Answer Bot activity can help you with your implementation. From a basics stan...
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Elissa commented,
Hi Jason Mooney I'm hoping some of my coworkers and others in the community can jump in with some more suggestions but I wanted to share two things that you might find useful. 1) Though you may not...
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Elissa commented,
Just a quick follow up that might help! TJ Grist, we do have some developer resources if you're interested in building out your own custom launcher. You can read more about that here: Quickstart Cr...
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Elissa created an article,
Web Widget Performance FAQs
We are constantly looking for ways to optimize the performance of the Web Widget, so that you can offer the best possible embedded customer support experience. Our goal is to do this with the small...
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Elissa commented,
Hi @zendesk-bellaandduke I'm sorry for the delay in response! You are very right those links are broken, it turns out the beta closed and so things got locked up. I got a new version of the FAQ upd...
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Elissa commented,
Hi Tim Humangit Chats and Engagements are a little different. Sometimes a single chat can be made up of multiple engagements. You can learn a bit more about how that all works in this article: What...
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Elissa created an article,
Why am I seeing calls with a NULL call group on my reports?
Question What does the NULL call group represent in the Talk dashboard? Answer The NULL call group means that the call is not assigned to an agent group. This can happen for a number of reasons: ...
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Elissa commented,
Hi Harold, No problem at all! I'm glad you're getting that figured out with our team!
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Elissa created an article,
How do I interact with the data in the default dashboards?
Question How do I interact with the data in the default dashboards? Do I have to make a copy of the dashboard first? Answer Default dashboards are read-only, so you can not drill through, edit, or ...
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Elissa created an article,
How do I duplicate, recreate, or copy a query from a default Dashboard?
Question How do I access the queries in the default dashboard to find out how they are calculated so I can recreate or customize them? Answer Zendesk default dashboards are read-only and cannot be ...