Elissa
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Total activity357
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes3
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Activity overview
Latest activity by Elissa-
Elissa commented,
Hello David Elliott, I took a look at the Splashtop app and the description and screenshots in the marketplace definitely make it look like it should be in the sidebar! That is strange that you a...
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Elissa commented,
Hello Jordan Keyso I was surprised to see you are right! There really is no metric for Visitor or Visitor ID or anything like that! So first, this is an excellent candidate for product feedback i...
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Elissa commented,
Hello Julien, Welcome to the community! To have the chat option show up on your Web Widget as well as the search function you need to toggle on Chat in the Web Widget settings. From the Support pro...
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Elissa commented,
Hi @Sarah Bowers, Views are not like Folders, tickets don't actually exist or live in those views, the views just help you see all tickets that fit a certain set of characteristics. So for exampl...
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Elissa commented,
Hi Tyler Lemery Happy to hear it! I'm glad everything worked out after all :) Elissa
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Elissa commented,
Hello @Amanda Wrobel, Thank you so much for pointing out the broken link! I'm sorry about that. It looks like the announcement has been archived since it is a bit old. I will get in touch with ou...
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Elissa commented,
You're very welcome! I'm glad to hear it.
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Elissa commented,
You're very welcome! :)
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Elissa commented,
Hi Allison S I'm glad you like it! The KC app is still going to only pull the content that is published to each help center, it is not affected by the "shared search" settings. So, in the case of t...
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Elissa commented,
Hello Vladimir Petrushenka If I understand what you're looking for correctly this should do the trick! Make sure to use the "Support: Tickets" dataset. Select "tickets" as the metric, pick your tim...