Elissa
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Total activity459
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Last activity
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Activity overview
Latest activity by Elissa-
Elissa commented,
Hello Dan Cooper I'm not sure this is exactly what you're looking for, but, when using the dataset to make your own article views reports, you'll be able to use the "user role" attribute to filter ...
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Elissa commented,
Hi Ashur Chamoun I've created a ticket for you so we can work on some troubleshooting in your account. You should see an email from me soon with some info to get us started. See you in the ticket!
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Elissa commented,
Hello Dana Canzano, I've made some updates to the table in this article to make it a bit more clear! I hope that helps. It sounds like what you're looking to do is set the the Organization to "Can ...
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Elissa commented,
Hello Nick Kelso, As you guessed it does take some custom code in the theme. What you'll want to do is actually add some custom Javascript. To do this simply head to your theme, press edit code, ...
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Elissa commented,
Hello uncle_joe Great question! This is definitely possible, and actually a lot of people have done this to customize the look and feel of their help center. I was able to find a couple community p...
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Elissa commented,
Hello Allison S, It is possible to remove the option to vote on articles entirely, you can see how to edit your code to do that here: Disable "Was this article helpful?" in Zendesk Guide Answered. ...
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Elissa commented,
Hello Dan Cooper, Currently it is not possible to have a staff member be a "guide only" agent. Unlike Chat, where an agent can be a "chat only agent" where they don't have access to support or othe...
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Elissa commented,
Hello Ashur, I'm not sure why the chat transcript would not be included when you print! I did a test in my test account to be sure and the transcript was included when I printed the ticket. Are you...
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Elissa commented,
Hello Maria del Carmen Méndez I'm very sorry you're having trouble with a spammer! Unfortunately a blacklist, or some way to block specific IP addresses is not a feature we currently have for the p...
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Elissa commented,
Hello Mateusz S, This is a great idea, unfortunately it is not currently one of the Macro actions that is available. You can see more details on what macros are able to do in this article: Creating...