Elissa
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Articles
Recent activity by Elissa-
How do I report on user data in Explore?
Tip: Moving from Insights to Explore? Check out our Insights migration guide here! Question I had a report in Insights that displayed agent name, creation date, last login date and other user inf...
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Can I report on user email addresses in Explore?
Question Is there any type of report I can make to pull the email address of everyone who has sent us a query? Answer Yes! You can report on this using attributes such as Requester email or Submitt...
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Is it possible to make queries private in Explore? We have this feature in Insights.
Tip: Moving from Insights to Explore? Check out our Insights Migration guide here! Question Is it possible to make queries private in Explore? We have this feature in Insights where you can creat...
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How do I replicate the "Duration Since Last Change[Text Field](hrs)" Insights metric in Explore?
Tip: Moving from Insights to Explore? Check out our Insights Migration guide here! Question Insights has a metric called "Duration Since Last Change[Text Field](hrs)". Where do I find that metric...
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Insights has an Event filter. Where do I find the event filter in Explore?
Tip: Moving from Insights to Explore? Check out our Insights Migration guide here! Question Insights has an (Event) filter. Where do I find the event filter in Explore? Answer Event filters work ...
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What is the difference between Attempts and Answers in Explore Answer Bot reporting?
Question When reporting on Answer Bot activity in Explore, I see metrics for Attempts and Answers. What is the difference between these metrics? What data do they show? Answer When reporting on Ans...
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Which widget do I have with my Zendesk account and website?
Question Does my account use the Chat widget or the Web Widget? What is the difference between the Chat widget and the Web Widget? Answer Depending on the products in your subscription and when y...
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How do I change the shape and size of the Zendesk widget?
Question How do I change the shape and size of the Web Widget or Chat widget when it appears on my website? Answer Tip: Determine if you have the Chat Widget or the Web Widget by referencing thi...
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What tickets, chats, or call data does the report or dashboard include?
Question I have created a query in Explore and want to double-check the data it's showing. I want to know what ticket IDs are in the reports of the default dashboard. How do I find the ticket numbe...
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It's been more than an hour since my Explore data synced
Problem It's been two hours since my data sync updated in Explore. The documentation says it should sync every hour on the Explore Professional, Enterprise, or Legacy plan. Solution Each new data ...