David Spector
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Activity overview
Latest activity by David Spector-
David Spector commented,
The funny thing is that your dashboard doesn't seem to be accessible to blind and visually impaired people because it accepts only mouse input, not keyboard input! You will have to change this to b...
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David Spector commented,
These timeouts listed here at https://support.zendesk.com/hc/en-us/articles/115000084427-When-do-chats-time-out- are way too long in the case where in Online mode a visitor asks a question but the ...
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David Spector commented,
The given URL only contains this "UpdateAgentStatusPayload" document: type UpdateAgentStatusPayload {node: Agent! } This clearly is not sufficient information to change the current website mode to ...
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David Spector commented,
I think we all need a shortcut that toggles the Online Mode on and off. It should be easy and quick to walk away from your computer!
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David Spector commented,
I've looked inside your website (https://dashboard.zopim.com/bin/dashboard.js) and it seems clear that it should be possible to add an API to set the Online Mode. Also, one way to workaround the om...
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David Spector created a post,
Please add Online mode toggle action to Zopim Chat API
AnsweredThe Zendesk Chat API supports operations on chats, which is useful, but doesn't provide an api to set, test, or toggle the Zendesk Online/Invisible mode. Such an api would hopefully support my crea...
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David Spector created a post,
Easy way to switch between Online and Invisible for Chat?
AnsweredThis is about Zendesk Chat. I am the only agent. I visit and leave my computer throughout each day of the week, because mine is a home office and I have other things to do than to sit at the comput...