Sarah Ichord
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Last activity
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Activity overview
Latest activity by Sarah Ichord-
Sarah Ichord created a post,
Holiday Hour Updates
Hello! There are a few updates I'd love to see to the Holiday Hours in "Schedules" 1) Can we have some "stock" holidays we can choose from so that it makes it easier for us to add the holidays e...
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Sarah Ichord commented,
Hi Zendesk - is there a reason that this isn't an option? Could there be some "stock" holidays that we can select from to make things easier?
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Sarah Ichord commented,
I commented on this 1 year ago - but coming back to this because there is still not a viable solution! Zendesk can we get some feedback on if i this is in the pipeline? Here is this year's comment:...
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Sarah Ichord commented,
Hello - can we pull the status information into explore anywhere so we can report on the different status' of the texts we send out? Does this information display anywhere in the ticket or just in ...
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Sarah Ichord created a post,
Total Views Feedback
Hello, I noticed when I was looking at the EAP dashboard that Total Views are showing as for example 495.0 instead of just 495. Is there a reason for that? There cannot be a partial view. Thanks!
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Sarah Ichord commented,
Elissa - so satisfaction prediction scores are going away?
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Sarah Ichord commented,
I'd like to add that I'd like the queries and the dashboards itself to be put into folders. Right now it is VERY busy with all of the metrics we need to build.
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Sarah Ichord commented,
We also need this feature - as we have some fields that we filter that are specific to certain teams that we'd like to set those filters and schedule it to send to that team without them having to ...
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Sarah Ichord created a post,
Chat Triggers - Any or All Conditions - can it be like support?
I'd like to see some additional functionality added to creating triggers in chat. Today as you can see below you can only choose "Any" OR "All" when you are building a trigger in chat. But in s...
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Sarah Ichord commented,
100%! Adjusting the schedule has other implications which we found out the hard way this Christmas & New Year's Eve. When we changed the schedule back after the holiday we had a bunch of tickets br...