Sarah Ichord
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Last activity
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Activity overview
Latest activity by Sarah Ichord-
Sarah Ichord created a post,
Total Views Feedback
Hello, I noticed when I was looking at the EAP dashboard that Total Views are showing as for example 495.0 instead of just 495. Is there a reason for that? There cannot be a partial view. Thanks!
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Sarah Ichord commented,
Elissa - so satisfaction prediction scores are going away?
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Sarah Ichord commented,
I'd like to add that I'd like the queries and the dashboards itself to be put into folders. Right now it is VERY busy with all of the metrics we need to build.
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Sarah Ichord commented,
We also need this feature - as we have some fields that we filter that are specific to certain teams that we'd like to set those filters and schedule it to send to that team without them having to ...
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Sarah Ichord created a post,
Chat Triggers - Any or All Conditions - can it be like support?
I'd like to see some additional functionality added to creating triggers in chat. Today as you can see below you can only choose "Any" OR "All" when you are building a trigger in chat. But in s...
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Sarah Ichord commented,
100%! Adjusting the schedule has other implications which we found out the hard way this Christmas & New Year's Eve. When we changed the schedule back after the holiday we had a bunch of tickets br...
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Sarah Ichord commented,
What about using Knowledge Capture? My Agents have found this to be a good solution - and this is tracked in the new Zendesk Explore dashboard for Guide.