Sarah Ichord
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Recent activity by Sarah Ichord-
Hello - can we pull the status information into explore anywhere so we can report on the different status' of the texts we send out? Does this information display anywhere in the ticket or just in ...
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Elissa - so satisfaction prediction scores are going away?
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I'd like to add that I'd like the queries and the dashboards itself to be put into folders. Right now it is VERY busy with all of the metrics we need to build.
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We also need this feature - as we have some fields that we filter that are specific to certain teams that we'd like to set those filters and schedule it to send to that team without them having to ...
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100%! Adjusting the schedule has other implications which we found out the hard way this Christmas & New Year's Eve. When we changed the schedule back after the holiday we had a bunch of tickets br...
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What about using Knowledge Capture? My Agents have found this to be a good solution - and this is tracked in the new Zendesk Explore dashboard for Guide.