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Lisa Seliverstova

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Activity overview

Latest activity by Lisa Seliverstova
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    Lisa Seliverstova commented,

    +1 to multi-branding on Chat.  We got really upset as we expect this to be fully working for multiple brands and end up not being able to customize the Chat for any additional brand rather than def...

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    Lisa Seliverstova created a post,

    outgoing MMS from ZenDesk to US/Canadian numbers

    Hi, would be great to add support for outgoing MMS from ZenDesk (to US numbers) Looks like there is a way to do it in Twilio via their API, https://www.twilio.com/docs/sms/send-messages#include-med...

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    Lisa Seliverstova commented,

    Hi, is there a plan to support outgoing MMS from ZenDesk (to US numbers)?  Looks like there is a way to do it in Twilio via their API, can you recommend how can we implement this to our account? ht...

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    Lisa Seliverstova commented,

    Hello, We are currently struggle with not being able to send pictures to our end users (US only) - as the outbound MMS are not currently supported through ZenDesk. I found an article in Twilio, tha...

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    Lisa Seliverstova commented,

    +1 to that feature We have customers, who are creating several tickets a day - sending surveys to all of them will definitely bring the satisfaction down.  Would be great to have a limitation based...