Michael Southwell
-
Total activity81
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes65
-
Subscriptions7
Activity overview
Latest activity by Michael Southwell-
Michael Southwell commented,
Hi Nicole, I am aware of this, but the issue is not that we can't change the status to pending, the issue is that if someone is working on a ticket (open) and then a customer responds to the ticket...
-
Michael Southwell commented,
It would be extremely helpful for us to be able to distinguish between tickets that are Open (and being actively worked on by a technician) and tickets that are Open (and the last communication in ...
-
Michael Southwell commented,
Completely agree with everything Colin said above! This would be a vital improvement to the current setup. We are currently trying to figure out how to integrate alerts based monitoring for this, b...
-
Michael Southwell commented,
Very well said Josh! This is the exact same issue we are facing! If we can't disable follow-ups then your alternative solution seems like a very good one. Let's hope ZenDesk come to the table on th...
-
Michael Southwell commented,
Very well said Martin! This is the exact same case for us and it is incredibly frustrating! Can we please have the ability to disable follow ups or at least some options to assist in triaging the d...
-
Michael Southwell commented,
Has there been any movement on this functionality? Re-training users is not practical. Either having the option to change a ticket from follow-up to a new separate ticket or having an approval pro...
-
Michael Southwell commented,
We would also find the ability to set this default setting incredible useful! Especially to mitigate the damage caused by an accidental merge of two calls from different clients, seeing as it appea...
-
Michael Southwell commented,
Agreed. Please allow customising of the columns visible in searches similar to how to you choose what to show in views or just have an option on the search page for what to show as there are a numb...
-
Michael Southwell commented,
Hi Chris, Can this please be revisited. In the current version of the app the "Write a reply" field at the bottom of the screen follows your screen as you scroll down, so it is no longer relevant t...