James Molina
- Total activity 27
- Last activity
- Member since
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Activity overview
Latest activity by James Molina-
James Molina commented,
Jon Daniels- Thank you... I neglected to thank you originally but I just referenced this again and wanted to be sure I did this time.
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James Molina commented,
It would help us as well. Doesn't make sense to have multiple languages for Call back but not for Average Wait Time.
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James Molina commented,
Yes, this would very helpful for several clients I have as well
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James Molina commented,
What about Conditions within Forms? How are those replicated/ copied from production to sandbox?
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James Molina commented,
Brett - Community Manager I found my error. I originally created a calculated metric instead of an attribute. Thanks for the response.
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James Molina commented,
I don't see the option to select a calculated metric within the columns when I am trying to build this query.
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James Molina commented,
This is great! Can you explain how the formula would be updated if you had different business hours for Saturday and different for Sunday?
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James Molina commented,
Add another vote for white/ blacklisting with multiple Brands
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James Molina created a post,
Filters within Calculated Metrics
Hi Team, I validated with the support group that in Explore you are unable to create filters within Calculated metrics (standards and date ranges). This would be helpful for reporting when we ne...
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James Molina created a post,
Month to date this year vs. MTD LY
AnsweredIn Explore can you create a Month To Date This Year (MTDTY) and Month To Date Last Year (MTDLY) time based metrics? Trying to build a query with these two vales for solved tickets with a % differe...