Fiona W

Total activity

23
Last activity

April 15, 2021 16:47
Member since

October 26, 2020 21:44
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4
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8

Activity overview

Latest activity by Fiona W

Fiona W commented, April 15, 2021 16:47
Not sure if/how to change this but on mobile, this icon shows in the bottom right but when you tap on it, the pop up offers article search. As a user, I would think the speech bubble would bring up...
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- Fiona W
- Created April 15, 2021 16:47
- 0 votes
Fiona W commented, March 23, 2021 17:38
Is there a way to analyse comments by keyword either by manually tagging or having some kind of keyword/topic frequency report?
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- Fiona W
- Created March 23, 2021 17:38
- 0 votes
Fiona W commented, March 10, 2021 22:39
We have the agent workspace activated in Support so that chats are dealt with through Support too. Does this metric include or exclude chat tickets? I'm thinking they would skew the data since chat...
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- Fiona W
- Created March 10, 2021 22:39
- 0 votes
Fiona W commented, December 16, 2020 22:07
+1 would be great to have more flexibility to have sections show up in multiple places so the customer can easily find the info they need where it might be relevant
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- Fiona W
- Created December 16, 2020 22:07
- 2 votes
Fiona W commented, November 25, 2020 00:19
Is there a way to turn off the email? I don't want to get the email all the time but I want to have the rule so that I can check in on it and review the articles.
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- Fiona W
- Created November 25, 2020 00:19
- 0 votes
Fiona W commented, November 20, 2020 16:56
I would love this too! Users often email us from different email addresses to the one they checked out with and I would like to be able to reply to the one they emailed us from. Thanks
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- Fiona W
- Created November 20, 2020 16:56
- 2 votes
Fiona W commented, November 10, 2020 00:45
Just adding to my questions above: - is it possible to embed a specific article so that when the user taps on the i in our app on a specific section, it brings up the article which explains this in...
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- Fiona W
- Edited November 10, 2020 00:46
- 0 votes
Fiona W commented, November 04, 2020 19:42
Now that I have the conditional fields working, I'm a little concerned about what happens when I want to change my selection in the parent dropdown field. After some experimenting, I noticed that: ...
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- Fiona W
- Created November 04, 2020 19:42
- 0 votes
Fiona W commented, November 04, 2020 00:46
Hi! 1. If I embed the Support Center into our app, can I specify that if a user taps on a certain link in the app, it opens a specific article? E.g. on a certain screen in the app, the user could ...
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- Fiona W
- Created November 04, 2020 00:46
- 0 votes
Fiona W commented, October 26, 2020 23:36
Update: I refreshed the browser and this seems to work now, sorry!
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- Fiona W
- Created October 26, 2020 23:36
- 0 votes