
Fiona W
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Total activity23
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes4
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Subscriptions8
Activity overview
Latest activity by Fiona W-
Fiona W commented,
Not sure if/how to change this but on mobile, this icon shows in the bottom right but when you tap on it, the pop up offers article search. As a user, I would think the speech bubble would bring up...
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Fiona W commented,
Is there a way to analyse comments by keyword either by manually tagging or having some kind of keyword/topic frequency report?
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Fiona W commented,
We have the agent workspace activated in Support so that chats are dealt with through Support too. Does this metric include or exclude chat tickets? I'm thinking they would skew the data since chat...
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Fiona W commented,
+1 would be great to have more flexibility to have sections show up in multiple places so the customer can easily find the info they need where it might be relevant
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Fiona W commented,
Is there a way to turn off the email? I don't want to get the email all the time but I want to have the rule so that I can check in on it and review the articles.
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Fiona W commented,
I would love this too! Users often email us from different email addresses to the one they checked out with and I would like to be able to reply to the one they emailed us from. Thanks
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Fiona W commented,
Just adding to my questions above: - is it possible to embed a specific article so that when the user taps on the i in our app on a specific section, it brings up the article which explains this in...
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Fiona W commented,
Now that I have the conditional fields working, I'm a little concerned about what happens when I want to change my selection in the parent dropdown field. After some experimenting, I noticed that: ...
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Fiona W commented,
Hi! 1. If I embed the Support Center into our app, can I specify that if a user taps on a certain link in the app, it opens a specific article? E.g. on a certain screen in the app, the user could ...
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Fiona W commented,
Update: I refreshed the browser and this seems to work now, sorry!