Eric Gao
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Total activity624
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Last activity
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Activity overview
Latest activity by Eric Gao-
Eric Gao commented,
Hi Kyle - Explore currently cannot report on Ticket Comments or Ticket Description. We recommend checking out the Explore reference for a complete list of available metrics and attributes. The good...
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Eric Gao created an article,
Explore recipe: Viewing the articles most commonly linked using the Knowledge Capture app in tickets
This Explore query enables you to report on the Knowledge Base articles that are being referenced the most by your agents in tickets. What you'll need Skill level: Beginner Time required: 10 mins...
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Eric Gao created an article,
Why do I see "Download failed" when exporting a query in Explore?
Question Why do I see Download failed when trying to export a query in Zendesk Explore? Answer The Download failed error occurs when exporting a large size query. Upon exporting your query as an ...
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Eric Gao created an article,
Why do I receive the “redirect_uri_mismatch” error upon connecting the Salesforce integration?
Question When I attempt to connect the Zendesk for Salesforce integration, I receive the error below. “error=redirect_uri_mismatch&error_description=redirect_uri%20must%20match%20configuration” An...
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Eric Gao commented,
Hi Jesse, Once you have created the Standard Calculated Attribute as instructed in the recipe, you will see the "Calculated attributes" section under Rows: Note - make sure that in Step 4 you are ...
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Eric Gao created an article,
Explore Recipe: Finding tickets with a specific word in the subject
Use this Explore recipe to display tickets with a specific word or string in the subject field. What you'll need Skill level: Intermediate Time required: 10 mins Zendesk Explore Professional or E...
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Eric Gao created an article,
Explore recipe: Reporting on IVR destination group
In this recipe, you'll create a custom query showing the amount of calls routed to each destination group from your IVR and their corresponding call completion status. What you'll need Skill level...
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Eric Gao created an article,
Explore recipe: Reporting chat first reply time by brackets
This recipe shows you how to create a query that tracks your agents first reply time bracket for chats and engagements What you'll need Skill level: Beginner Time required: 10 mins Zendesk Explor...
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Eric Gao created an article,
Why do I receive a “Network error” in my query?
Question Why do I get a message of Network error upon running an Explore query? Answer There is a data threshold of 50,000 rows on the underlying SQL in Explore. Explore is only able to query 50,00...
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Eric Gao created an article,
How can I convert Explore formulas from English into another language?
Question My Zendesk locale is not English. I copied an English metric (or attribute) formula from an Explore recipe but it is not recognizing the formula and returning a syntax error. Answer The fo...