Recent searches
No recent searches

Michel Cavens-Marechal
Joined Apr 14, 2021
·
Last activity Sep 18, 2024
Following
0
Followers
0
Total activity
24
Votes
2
Subscriptions
19
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Michel Cavens-Marechal
Michel Cavens-Marechal created an article,
Question
How do I add or upload a new greeting for Talk? Can I add a custom wait message while customers are in the queue?
Answer
To add a new greeting
- Navigate to Admin Center > Channels > Talk and email > Talk > go to Greetings tab then select Add greeting.
- There are two ways to add a new greeting:
- Upload an existing MP3 or Wav (10MB max) file from your computer.
- Record a new greeting directly in the interface.
For more information about greetings, see this article: Manage outgoing greetings.
Edited Oct 18, 2023 · Michel Cavens-Marechal
0
Followers
7
Votes
0
Comments
Michel Cavens-Marechal created an article,
Question
What is the Talk Partner Edition plan?
Answer
Talk Partner Edition is an API toolbox that lets you integrate third-party telephony systems to work within Zendesk Support.
This plan enables telephony integrations to create Zendesk Support tickets for calls and voicemails and create users. For more information, see the Talk Partner Edition API.
You can use Talk Partner Edition alone or in combination with Talk. For more information about Talk Partner Edition and how it works, see the article: Talk Partner Edition.
If you're looking for the toolbox, see the article: Zendesk Talk Partner Edition Development Guide.
Edited Aug 20, 2024 · Michel Cavens-Marechal
3
Followers
15
Votes
8
Comments
Michel Cavens-Marechal created an article,
Question
How can I add a phone number from a particular country in Talk if it is not on the available list of countries to pick from?
Answer
Although phone numbers from a variety of countries are generally available and accessible directly from Talk, several countries are still in “beta” status. There may be available numbers from these countries which are fully functioning but require the help of our product team to add to your account.
For a list of available betas by country and to sign up for one, see the article: Zendesk Talk and Zendesk Text number address requirements.
Edited Mar 11, 2024 · Michel Cavens-Marechal
1
Follower
5
Votes
0
Comments