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Michel Cavens-Marechal's Avatar

Michel Cavens-Marechal

Joined Apr 14, 2021

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Last activity Sep 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Michel Cavens-Marechal

Michel Cavens-Marechal created an article,

ArticleHelp with voice

Question

How do I add or upload a new greeting for Talk? Can I add a custom wait message while customers are in the queue?

Answer

To add a new greeting

  1. Navigate to Admin Center > Channels > Talk and email > Talk > go to Greetings tab then select Add greeting.
  2. There are two ways to add a new greeting:
    • Upload an existing MP3 or Wav (10MB max) file from your computer.
    • Record a new greeting directly in the interface. 

For more information about greetings, see this article: Manage outgoing greetings.

Edited Oct 18, 2023 · Michel Cavens-Marechal

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Michel Cavens-Marechal created an article,

ArticleHelp with voice

Question

What is the Talk Partner Edition plan?

Answer

Talk Partner Edition is an API toolbox that lets you integrate third-party telephony systems to work within Zendesk Support.

This plan enables telephony integrations to create Zendesk Support tickets for calls and voicemails and create users. For more information, see the Talk Partner Edition API.

You can use Talk Partner Edition alone or in combination with Talk. For more information about Talk Partner Edition and how it works, see the article: Talk Partner Edition.

If you're looking for the toolbox, see the article: Zendesk Talk Partner Edition Development Guide.

Edited Aug 20, 2024 · Michel Cavens-Marechal

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Michel Cavens-Marechal created an article,

ArticleHelp with voice

Question

How can I add a phone number from a particular country in Talk if it is not on the available list of countries to pick from?

Answer

Although phone numbers from a variety of countries are generally available and accessible directly from Talk, several countries are still in “beta” status. There may be available numbers from these countries which are fully functioning but require the help of our product team to add to your account.

For a list of available betas by country and to sign up for one, see the article: Zendesk Talk and Zendesk Text number address requirements.

Edited Mar 11, 2024 · Michel Cavens-Marechal

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