Matt Marcucci
Zendesk Employee
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Total activity9
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Last activity
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Activity overview
Latest activity by Matt Marcucci-
Matt Marcucci commented,
@Joe, for the automation, you can use the Notifications: Email user option, and it will automatically select "requester" in the adjacent field that will appear. This would count as an update to t...
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Matt Marcucci commented,
@Graeme, agree! We run Insights reports on Pending tickets to make sure they don't blow out, but the majority are taken care of by the bump solve process. @Kraven, this helps also push the ticket ...
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Matt Marcucci created a post,
Zendesk on Zendesk: Bump Bump Solve
Zendesk on Zendesk is a day-long discussion about a specific topic and how Zendesk Support uses Zendesk. Each session is hosted by a member of our Support team. This session is about business rule...