Efrat Barak Zadok
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Activity overview
Latest activity by Efrat Barak Zadok-
Efrat Barak Zadok created a post,
Copy widget from one dashboard to another
When creating a certain widget on a specific dashboard - there is sometimes the need to copy that widget to other dashboards as well.
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Efrat Barak Zadok commented,
Here it is: https://support.zendesk.com/hc/en-us/community/posts/360037681674-Revert-to-last-published-state-unpublished-changes-in-editor-?page=1#community_comment_360009758654
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Efrat Barak Zadok commented,
I second that! I run the automatic re-organizing and now I can't go back.
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Efrat Barak Zadok commented,
I think most of the data here is no longer relevant as it already implemented by default in the newer themes
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Efrat Barak Zadok commented,
We use ticket sharing with Youtrack. There are numerous improvements we would need such as certain fields to be sent in a certain editable format
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Efrat Barak Zadok commented,
We also work with Youtrack and it will be very important to us as well
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Efrat Barak Zadok commented,
Hi Andrew, Thank you for trying to help but there is no option for Agent replies on Automation conditions. Any other thought on this? Efrat
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Efrat Barak Zadok commented,
Following Jeff Question - I would like to create a notification on Tickets that have not received an Agent First Response for more than X hours. Is this possible?
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Efrat Barak Zadok commented,
I am struggling with something similar - trying to copy customer filed value from a user form to a ticket form. I am not sure hot to use the triggers to do that..
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Efrat Barak Zadok commented,
I second that