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Latest activity by Micah
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    Micah commented,

    @Mark Tickets created from emails sent to an address are responded to from that address. When you respond to a ticket that was created from a form, the response will come from whatever is set as yo...

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    Micah created a post,

    Option for percentile as aggregator

    Median is a great start as an aggregator, but in some cases rather than knowing what value 50% of tickets fall into, you'd like to know the 80th or 90th percentile (for example, 90% of our tickets ...

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    Micah created a post,

    Time spent per agent during a specific time period

    I am trying to create a recipe that will allow me to see how much time agents have spent on ticket updates during a specific timeframe, regardless of whether or not the ticket was created or solved...