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Doris Li

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Activity overview

Latest activity by Doris Li
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    Doris Li commented,

    1. Community
    2. Feedback on Chat
    3. Custom Notification Sounds

    Hi Ramin, Thank you for your response. We reviewed the sound notification yesterday and was not thrilled with the selection. Our team works in open-concept offices and often use headphones to impro...

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    Doris Li created a post,

    Custom Notification Sounds

    Answered
    1. Community
    2. Feedback on Chat

    Hello! I had worked with a couple of different CRM softwares before switching to Zendesk.  Many of them have options to upload custom sound notifications for chats, or even new tickets.  I was wond...

    • Doris Li
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    Doris Li commented,

    1. Chat
    2. ...
    3. Agent guide
    4. Editing your chat notification settings

    Other CRM software has options allowing chat agents to upload their own sounds for notifications.  Would this be a feature that can be added in the future?

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