
Doris Li
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Last activity
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Activity overview
Latest activity by Doris Li-
Doris Li commented,
Hi Ramin, Thank you for your response. We reviewed the sound notification yesterday and was not thrilled with the selection. Our team works in open-concept offices and often use headphones to impro...
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Doris Li created a post,
Custom Notification Sounds
AnsweredHello! I had worked with a couple of different CRM softwares before switching to Zendesk. Many of them have options to upload custom sound notifications for chats, or even new tickets. I was wond...
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Doris Li commented,
Other CRM software has options allowing chat agents to upload their own sounds for notifications. Would this be a feature that can be added in the future?