Doris Li

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Latest activity by Doris Li
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    Doris Li commented,

    Hi Ramin, Thank you for your response. We reviewed the sound notification yesterday and was not thrilled with the selection. Our team works in open-concept offices and often use headphones to impro...

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    Doris Li created a post,

    Custom Notification Sounds


    Hello! I had worked with a couple of different CRM softwares before switching to Zendesk.  Many of them have options to upload custom sound notifications for chats, or even new tickets.  I was wond...

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    Doris Li commented,

    Other CRM software has options allowing chat agents to upload their own sounds for notifications.  Would this be a feature that can be added in the future?