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Paxton Cooper

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Activity overview

Latest activity by Paxton Cooper
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    Paxton Cooper created an article,

    Release Notes Through 2020-07-31

    Zendesk Chat New Secure chat attachment is progressively rolling out to Agent Workspace customers. See here for more details.  Suite customers can now integrate with all Sunshine Conversations cha...

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    Paxton Cooper created an article,

    Release Notes Through 2020-07-24

    Zendesk Chat & Message Zendesk Chat No Updates Zendesk Message No Updates Zendesk Explore New: Nothing new to report. Updates: Query Builder Update: We have improved the UX of the Query Buil...

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    Paxton Cooper created an article,

    Release Notes Through 2020-07-17

    Zendesk Web Widget New None Fixed Web Widget only queries for Ticket forms when enabled in Admin settings Fix height of the search input field when Contextual help is switched off  Zendesk ...

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    Paxton Cooper created an article,

    Release Notes Through 2019-09-06

    Zendesk Chat New [Web Widget] General availability of integrated chat experience Fixed Fixed the Engagement's Average Response Time for accounts using Insights Reporting in Support. The way it ...

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    Paxton Cooper created an article,

    Release Notes Through 2019-08-30

    Mobile Apps (Chat) New Chat History - with the latest update you can now search and filter chat history items by Date, Tags and Assignee Fixed Bug fixes Mobile Apps (Support) New Nothing...

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    Paxton Cooper created an article,

    Release Notes Through 2019-08-23

    Zendesk Guide New: None Fixes/Updates: Solved an issue where Content Cues would not load related tickets. User Segment preview was improved to include organization tag based matching user...

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    Paxton Cooper created an article,

    Release Notes Through 2019-08-16

    Zendesk Chat New No updates  Fixed [Dashboard] Fixed an issue where agent dashboard apps couldn't load due to lack of agent location information  Zendesk Guide New None Fixes/Updates An...

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    Paxton Cooper created an article,

    Release Notes Through 2019-08-9

    Zendesk Chat New [Dashboard] Now a trigger can be used to block a visitor.  Fixed No updates Zendesk Connect New NEW! Re-run an existing User Search to update the results. No more cloning and s...

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    Paxton Cooper created an article,

    Release Notes Through 2019-08-2

    Zendesk Connect Fixes/Updates Fixed a bug where empty User Search results would return a 404 rather than the empty search results Zendesk Answer Bot New Nothing new this week. Fixed/Updated F...