Volkan Akdugan
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Total activity26
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Last activity
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Activity overview
Latest activity by Volkan Akdugan-
Volkan Akdugan commented,
Hi Tobias Hermanns Thanks for reaching out. I will schedule a session to understand your current setup and how we can onboard you successfully. Thanks,Volkan
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Volkan Akdugan commented,
Hi CatherineNot at the moment. Focus Mode is scoped to work with only with Zendesk live channels initially. We will consider adding Talk Partner Edition or any additional channels later based on th...
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Volkan Akdugan commented,
Hi Jason,Good news ! Focus Mode Early Access Program has been launched since 30th September. If you are interested to participate please fill the sign-up form and for more information you can revie...
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Volkan Akdugan commented,
Hi Andrew, Chat routing depends various different parameters including who's been available (i.e., not serving a chat) for the longest time and other limits set, so there is no specific pattern fol...
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Volkan Akdugan commented,
Hi @Nick WurmI can confirm its in the roadmap but I can not really mention any timeline on behalf of these product lines as plans are always subject to change, thanks for the understanding.
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Volkan Akdugan commented,
Hi @Nick WurmWe don't have plans to integrate Focus Mode with Sell Voice at the moment. However, I do understand your issue with the current situation and I know integration of Sell Voice with Zend...
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Volkan Akdugan commented,
Hi Terry KnoxFocus Mode is scoped to work with only with Zendesk live channels initially. We will consider adding TPE and any additional channels later based on the feedback. Thanks,Volkan
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Volkan Akdugan created a post,
How to give feedback (or report bugs)?
We want to hear what you have to say about this feature because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to gi...
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Volkan Akdugan created a post,
How do I sign up for the Focus Mode EAP?
If you think the Focus Mode can help your agents to be more efficient, we'd love to have you try it out and give us feedback. Please note that while we can't guarantee that everyone can participate...
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Volkan Akdugan created a post,
What is the Focus Mode EAP?
We are excited to announce the Early Access Program for the new Focus Mode for live channels! What is the Focus Mode EAP? This Early Access Program introduces Focus Mode for live channels. When en...