Volkan Akdugan

Zendesk Product Manager
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Recent activity by Volkan Akdugan Recent activity Votes
  • What is the Focus Mode EAP?

    We are excited to announce the Early Access Program for the new Focus Mode for live channels! What is the Focus Mode EAP? This Early Access Program introduces Focus Mode for live channels.  When en...

  • How to give feedback (or report bugs)?

    We want to hear what you have to say about this feature because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to gi...

  • How do I sign up for the Focus Mode EAP?

    If you think the Focus Mode can help your agents to be more efficient, we'd love to have you try it out and give us feedback. Please note that while we can't guarantee that everyone can participate...