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Sheedy, Karen

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Latest activity by Sheedy, Karen
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    Sheedy, Karen created a post,

    Tickets worked last month - including ones that were open before the start of the month

    I have a report that has tickets we worked on "last month" (Data set Support Tickets, Filter "Ticket Created - Month", edit date range, "last month").  But I also need to include tickets that were ...

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    Sheedy, Karen commented,

    Good morning! I'm trying to create a report of ALL tickets done last month - including tickets that were opened the month before but were still unresolved as of the first day of last month. For exa...

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    Sheedy, Karen commented,

    I want to create a report (using Explore) that includes BOTH all tickets created Last Month (this report is done) and tickets that were opened prior to Last Month but were unresolved on the first d...