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Travis Tubbs

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Activity overview

Latest activity by Travis Tubbs
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    Travis Tubbs created a post,

    Understanding Call Quality for Call Legs

    I've started exporting our call and call legs data from the Talk API so I could start analyzing our calls for quality issues. (Which was made available in a recent update to Zendesk Talk - https://...

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    Travis Tubbs created a post,

    Inherit CSS Styles of selected Guide theme in Article Editor

    While Zendesk does provide a WYSIWYG editor for Guide articles, I'd love to see it be a true WYSIWYG editor, in the sense that it pulls styling information from the selected theme into the editor. ...

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    Travis Tubbs created a post,

    Date and Time of Most Recent Comment from End-User and Agent

    I would like to be able to display the date/time of the most recent comment by an end-user and most recent public comment by an agent. I feel like I'm really close! Using Most Recent Agent Public C...

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    Travis Tubbs commented,

    Thanks for that information, Hillary! It helps me in understanding what I could do. Bummer it has to be multiple queries but I'm not surprised. Was being hopeful it wouldn't be that way, though. :)...

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    Travis Tubbs created a post,

    Macros vs Knowledge Capture

    During the downtime currently affecting us, we're looking on improving our processes to ensure our customers are the best help we can provide. One sticking point I'm struggling with is when to use ...

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    Travis Tubbs commented,

    When there are 0 tickets for a particular hour and day, the row for that hour isn't listed. Is there a way to force this to always show all hours even if there are none for that hour and day?

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    Travis Tubbs created a post,

    Comparing Agent metrics versus Group and Team averages

    I'm in the process of building out a dashboard to be able to better compare an agent's performance to their group and the team as a whole. The Dashboard would have a Time Filter and Data Filters to...

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    Travis Tubbs created a post,

    Hide Unnecessary Scrollbar with Responsive Tables in Dashboards

    While like considered minor, this really annoys me. When I create a query using a table and set the columns to be responsive, the cells are evenly spaced as expected in the query. However, as soon ...

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    Travis Tubbs commented,

    Quick little note on my response above. Turns out I don't receive any errors if I add the Go Live Date and Churn Date as attributes along with the custom Total days live attribute. I'm confused as ...

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    Travis Tubbs commented,

    A bit of a late response on my part but I have to say adding the above still gave me query errors when adding as a custom metric attribute. But for some reason, when I deleted my custom attribute a...