Matthew Moore

1. Community
2. Support Q&A
3. Hiding Certain Forms from Agents

Have you looked at a app. The ticket field manager can hide ticket forms https://www.zendesk.com/apps/support/ticket-field-manager/

• View comment
• Matthew Moore
• Created March 28, 2020 03:56
• 0 votes

1. Community
2. Support Q&A
3. Use hierarchy in Multi Select Fields in Triggers and Automations

One thing to understand is that all dropdown fields are just a conveint way of setting tags on a ticket. So if you are trying to use that in a trigger or automation just use the field value in a th...

• View comment
• Matthew Moore
• Created March 27, 2020 21:46
• 0 votes

1. Community
2. Support Q&A
3. Bulk delete all tickets for an organisation

If you are planning using the API to deleted the tickets the search API will give you the most results. using the type:ticket organization:"to be detelted" 

• View comment
• Matthew Moore
• Created January 26, 2019 22:26
• 1 vote

1. Community
2. Feedback on Guide
3. Make rss feeds with help desk articles

You would need to build a feed using the API. You can get all the updated articles using   GET /api/v2/help_center/incremental/articles.json?start_time={start_time} To pull everything that has been...

• View comment
• Matthew Moore
• Created December 11, 2018 18:24
• 1 vote