
Matthew Moore
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Last activity
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Activity overview
Latest activity by Matthew Moore-
Matthew Moore commented,
Have you looked at a app. The ticket field manager can hide ticket forms https://www.zendesk.com/apps/support/ticket-field-manager/
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Matthew Moore commented,
One thing to understand is that all dropdown fields are just a conveint way of setting tags on a ticket. So if you are trying to use that in a trigger or automation just use the field value in a th...
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Matthew Moore commented,
If you are planning using the API to deleted the tickets the search API will give you the most results. using the type:ticket organization:"to be detelted"