Avatar

Devan - Community Manager

Community Manager

Zendesk Community Team
  • Total activity
    3026
  • Last activity
  • Member since
  • Following
    2 users
  • Followed by
    8 users
  • Votes
    23
  • Subscriptions
    1775

Activity overview

Latest activity by Devan - Community Manager
  • Avatar

    Devan - Community Manager created an article,

    Zendesk Community Q&A on Support email settings and triggers summary

    On Thursday, November 19, from 11:00 am - 12:00 pm CDT, we hosted a Support Q&A event in the Zendesk Help Center. Here are the answered questions submitted from users and a recording of the event ...

  • Avatar

    Devan - Community Manager commented,

    Hello Отдел, I would recommend looking into this article the breaks down how to identify users on your block list and add users to your allow list.  Using the allowlist and blocklist to control acc...

  • Avatar

    Devan - Community Manager commented,

    Hello Wen, I can confirm the pathfinder app is no longer available which and is not in the Zendesk Marketplace. We recognize that surfacing customer path-before-ticket is certainly useful for suppo...

  • Avatar

    Devan - Community Manager commented,

    Hello AFAQ ALALMYA, To solve the problem of replying and managing offline conversations, you should really look into using Zendesk with Chat integration. Once the accounts are connected, missed and...

  • Avatar

    Devan - Community Manager commented,

    Hello Brian,  This can be determined by a few variables, including the amount of CSATs that agent has and how long the agent has been getting CSAT. I would recommend looking into our article that c...

  • Avatar

    Devan - Community Manager commented,

    Hello Do Not Use - Adam, I just checked and this should be showing up for you and all other members of the community. Let me know if you are not seeing what I am on your end so we can look into thi...

  • Avatar

    Devan - Community Manager commented,

    Hello Marcus Fowler, It wouldn't be possible for CC's to have CC's receive an email with the ticket details as you have described. This would be a product request that our developers would have to ...

  • Avatar

    Devan - Community Manager commented,

    Hello Dylan, At this time, we don't have a solution regarding this issue. If you could share more information on how this impacts you, we can begin to troubleshoot this. Best regards. 

  • Avatar

    Devan - Community Manager created an article,

    Zendesk Community Weekly Digest - November 19, 2020

    WelcomeIt was a big week in the Zendesk Community as we hosted our live Support email settings and triggers Q&A event. On top of that, our colleagues on the Customer Success team shared some amaz...

  • Avatar

    Devan - Community Manager commented,

    Hello Kara Adams, I created a ticket for you so our finance team can assist you with this issue. You should receive an email followed by a response from our Advocacy team regarding your issue.  Bes...