Devan
- Total activity 2733
- Last activity
- Member since
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- Followed by 4 users
- Votes 20
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Activity overview
Latest activity by Devan-
Devan commented,
Hello Jody Bevenger, I would try creating a standard calculated metric with the formula IF ([First Contact Resolution]="True") THEN [Ticket ID] ENDIF Name it "FCR" (or whatever). That gives you a c...
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Devan commented,
Hello Shiva Sesham, The date format that appears on the email notification is based on the language that is set on the user profile but unfortunately, there is no way in the settings to change the ...
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Devan commented,
Hello Allen Lai, Changing the subject line should not cause the email to not be appended to the original ticket as the id is contained in the email address. However, If the user forwards any new em...
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Devan commented,
Hello Justin Federico, So there is no native tool that will identify triggers that are dependent on values no longer viable. You can, however, look through changes in triggers via the [Revision Hi...
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Devan commented,
Hello Dave Hamilton, So when a reply goes out to the customer, it will automatically be from the correct address, assuming they are reaching out to the right contact. But if you are trying to manag...
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Devan created an article,
Zendesk Community Weekly Digest - August 7, 2020
WelcomeThis digest is here to help you find the most relevant conversations and resources from the Zendesk Community. Below you'll find new tips shared by users this week, questions that you can ...
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Devan commented,
Hello Denielle Barcelona, You can access Answer Bot while in the Zendesk Community, but at this time, Answer Bot doesn't pull up community posts into the advice it shares when asked a question. Be...
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Devan commented,
Hello Chris Boerger, We have no new announcements at this time on this feature. I would recommend sharing your use case in our product feedback forums so our development team can consider implement...
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Devan commented,
Hello @John Tieu, At this time, Explore isn't able to replicate this function from GoodData. I would recommend sharing your use case w/ our developers in our product feedback forums so they can con...
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Devan commented,
Hello Greg Vowles, Would you mind sharing with us a bit more information? What exactly are you trying to accomplish, and could you elaborate filter by date. Best regards.