Devan - Community Manager
- Total activity 1289
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Activity overview
Latest activity by Devan - Community Manager-
Devan - Community Manager commented,
Hello Bikramjit Singh, Not an uncommon issue that can arise but one that is easy to fix. The error is likely being caused by permission not being set up or granted to your end-users, which would bl...
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Devan - Community Manager commented,
Hello John Ritter, The chart you displayed might be sorted by the light blue value metric in this instance. I would start by checking the Result Manipulation > Sort option and see if it is set as "...
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Devan - Community Manager commented,
Hello Ahmad Hayam, In order to change the default ordering of comments for requests go to Guide admin > Settings. Under Content Management you’ll find a new section where you can select the orderin...
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Devan - Community Manager commented,
Hello Mathew Pearson, This sounds like very abnormal behavior taking place within your Zendesk instance. I'm going to go ahead and open a ticket on your behalf so our Advocacy team can dig deeper i...
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Devan - Community Manager commented,
Hello Stoyan Andrew, Currently, this article is up to date with all the languages supported at this time. If there is a language you don't see here that you would like to see added, I would recomme...
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Devan - Community Manager commented,
Hello Dennis Sands, Sorry to hear that you are having a less than optimal experience with the current plan you are on. You are correct, though, that you would need to upgrade to the next level of G...
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Devan - Community Manager commented,
Hello William Chase Myer, I've gone ahead and opened a ticket on your behalf so our Advocacy team can look into this deeper for you. You'll receive an email shortly stating your ticket has been cre...
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Devan - Community Manager commented,
Hello Jeremy, So at this time, we don't have an updated list of recommended headpieces, but when making a purchase, I would strongly recommend this article from the site "Wirecutter" that gives the...
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Devan - Community Manager commented,
Hello Sriram Prakash, To accomplish this, you could set a default value and have it be agent only; that way, the customer never sees it, or you can set the field to hidden using custom code in Guid...
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Devan - Community Manager commented,
Hello Sriram Prakash, You came to the right place because this is something you can do natively with the Admin section of Support. I've gone ahead and shared an article below that goes into detail ...