
Devan - Community Manager
Community Manager
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Total activity3071
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Last activity
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Member since
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Following2 users
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Followed by10 users
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Votes23
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Subscriptions1826
Activity overview
Latest activity by Devan - Community Manager-
Devan - Community Manager commented,
Hello Inga Witt, After your trial has ended, you will need to select what you want to add to your account on the Legacy billing. If you have a new account with the new billing, you should get the l...
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Devan - Community Manager commented,
Hello Tobias Linder-Geiger, I reached out to our product team, and I can confirm that t is currently on our roadmap to address in a more impactful manner. At this time, we are not ready to announce...
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Devan - Community Manager commented,
Hello David Halewood, This article's information with some changes to fit your use case is the best documentation we have available for this ask. I'll reach out to our moderator team to see if they...
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Devan - Community Manager commented,
Hello Alejandro Lopez, We have no recent updates to announce at this time, but I would recommend posting in our product feedback forums. This is where our devs share insights on future roadmaps and...
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Devan - Community Manager commented,
Hello Lee Nicholson, There is also a Firefox extension if that is your browser of choice too! Zendesk Dark Mode Theme Best regards.
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Devan - Community Manager commented,
Hello Juan Cabrera, Sorry for any confusion regarding the previous reply. I would recommend the following article that goes into detail on Talk reporting and should clarify some of the differences....
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Devan - Community Manager commented,
Hello Jais, While you can do a count of comments made by each role, you can't switch the aggregator to average as Explore currently stands. I would recommend sharing your use case on our product fe...
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Devan - Community Manager commented,
Hello Elena, At this time, Bot Handover is strictly a feature tied to Chat and not available in Support. I would recommend sharing your feedback and use case in our feedback forums so our dev team...
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Devan - Community Manager commented,
Hello Elena, Yes, there is an option in the interface to specify what you want to create tickets in Zendesk. One thing, though, I want to clarify is you won't see the messages in real-time. There i...
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Devan - Community Manager commented,
Hello Daniel HartYou can enable this for all agents by following the steps below. However, if you were looking to do this with light agents, that isn't possible as our base product stands. To conf...