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Артем Глузд

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Activity overview

Latest activity by Артем Глузд
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    Артем Глузд created a post,

    Ability to copy agent text from SDK Mobile Chat Android

    Now customers can't copy text from agent in SDK Mobile Chat Android.  It's not comfortable for customers.    Note, on iOS there is such an opportunity.

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    Артем Глузд commented,

    Hi Joseph,   The problem is that we have activated this function in admin console. But this function doesn't work and we can't understand why.    We have 2 mobile app with the same settings. But in...

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    Артем Глузд created a post,

    How to set article's rating

    Hello! We faced problem finding iOS sdk's function how to like or dislike article. How can we find it?

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    Артем Глузд commented,

    We understand that agents should only be able to send this once during a Chat session. However, if requesting rating event the second time, we can handle this event on Android, and move previous an...

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    Артем Глузд created a post,

    Rating event appears only once.

    Answered

    Hello. We faced the problem when rating for chat appears only once when we expecting event to be triggered every time agent send the request for rating

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    Артем Глузд commented,

    Same issue.    Steps to reproduce in our case: 1. open chat 2. enter message and send it 3. go back to previous screen 4. unlock/unlock the device   Notes: we are not using Zendesk chat ui, but API...

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    Артем Глузд commented,

    +1 for this feature