Christopher Vickery

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Adding subsections to create more levels in your help center

Hi--I was trying to create subsections in our Help Center and found the code provided did not work. I think this is because we have Legacy and not Enterprise--are subsections available only for Ent...

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• Christopher Vickery
• Created May 17, 2019 22:29
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Understanding Guide roles and privileges

Hmm. So it sounds like there is not a way to say Segment A sees topic A, B, C but not topic D while still having topic D be available to all other users (including non-signed-in users.) One way aro...

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• Christopher Vickery
• Created May 14, 2019 17:15
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Understanding Guide roles and privileges

Hi. I have a user access dilemma: We have one customer that should see specific categories, sections, and articles that are hidden from everyone else. That's working fine for us. However, we want t...

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• Christopher Vickery
• Created May 13, 2019 18:51
• 0 votes