Michael
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Total activity64
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Last activity
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Activity overview
Latest activity by Michael-
Michael commented,
We are planning on launching Agent Workspace prior to Messaging to minimize the change impact on a large team. We were told that Chat will function properly in Agent Workspace, however, this artic...
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Michael commented,
We are looking into adding "Satisfaction reasons" into our Zendesk instance. I'm curious if anyone has live experience with this and if it would also select the top reason and give us, not only a ...
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Michael commented,
I'm trying to do something similar by running the filters on the queries themselves. I am using groups to do this, however, it seems that groups only apply to the dataset they are created in. Is ...
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Michael commented,
Thanks Rob, I am definitely not seeing that functionality on my end (scrolled and waited about a minute). I'm currently at the mercy of the top 30 queries per filter.
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Michael commented,
Curious about this as well. We have over 1100 queries between the people running different reports for various entities throughout our organization. A folder system is a must so I (and my other u...
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Michael commented,
I am having the same issues as Laura above and with our SLA's we cannot account for the "few hours ago" time frame, which I wouldn't consider a "slight time delay". I would appreciate it as well i...
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Michael commented,
Our customers are split up into Support Tiers based on contract. Initially when we setup Zendesk, we tagged these Organizations with the support tier - "enterprise" for example. As we progressed ...
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Michael created a post,
Changing the value on an organization check box (custom field)
I have about 100 organizations that have a custom checkbox checked. I need to have this box un-checked for these organizations. Is there a way via CSV import or the API that I can manage this rat...
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Michael commented,
I am having this exact same issue after updating the token on a HTTP target that was working just fine previously. Test, it works, update, then it doesn't. I have also verified with the other pro...
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Michael commented,
Trying to get to the bottom of something. It appears that employees that are in the staff role and have the ability to "Add and edit personal views" are unable to add a condition of "Organization ...