Michael
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Activity overview
Latest activity by Michael-
Michael commented,
Trying to get to the bottom of something. It appears that employees that are in the staff role and have the ability to "Add and edit personal views" are unable to add a condition of "Organization ...
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Michael commented,
I don't see why they wouldn't, but wanted to verify, before having our Saleforce admin add custom fields into Salesforce. Will conditional fields sync from Zendesk => Salesforce (pending they are ...
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Michael created a post,
Guide admin abilities
Perhaps I'm missing this, perhaps it's not available. Is there a way to restrict "Guide Admins" (users with "Can manage Guide" checked) from the Admin Center? OR Is there a way to allow an agent i...
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Michael created a post,
Email notifications not going to CC's on Automations
AnsweredWe have a bump, bump_solve process setup for Pending tickets. It's set to notify both the requester and the CC's, however, per the event's log and CC'd agents, it seems this is only sending to the...
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Michael commented,
Wondering if anyone has looked into this any further? This sorta works, however, if you make an internal comment (and you are not the assignee), then submit as anything other than open, it reverts...
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Michael commented,
That's kind of what I gathered. Thank you for the tip on creating a custom attribute, that has been very helpful!
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Michael created a post,
Explore reporting on light agent ticket submissions
We often times have support issues directed at our account managers. Our account managers are light agents so they cannot create tickets, instead they forward the email to support, which creates a...
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Michael commented,
Thanks Brett. I tried "Linked Ticket", but was limited to one linked ticket - although loved the functionality. I followed a comment trail and ended on the "Project Management" app. Initial test...
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Michael created a post,
Restricting attachments to original recipients
AnsweredI have a team that needs to have attachments restricted to only the original receivers (extremely confidential information). They would like to keep the comment thread and formatting, but if peopl...
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Michael commented,
Perfect, thank you for this!